The service was very good. I'm waiting to hear from Paul. About the replacement part.
Thanks
7/7/2024
Robert L. VERIFIED CUSTOMER
A difficult situation with my warranty contract and an incomplete repair job on the first attempt. Joe finally got things straight and got me a rental vehicle and the repair was done correctly the second time!
7/7/2024
Irma S. VERIFIED CUSTOMER
Very bad service, never will be back there any more and will never referral with any of my friends or relatives.
So bad ????????
7/5/2024
James G. VERIFIED CUSTOMER
I like everything about Ram except the transmission. Give me something I can depend on. Let’s talk !!
7/5/2024
Jorge R. VERIFIED CUSTOMER
Paul is the man!
7/4/2024
Dana M. VERIFIED CUSTOMER
Great customer service by Samuel Bullen
7/4/2024
Christina C. VERIFIED CUSTOMER
Jena Campbell made My day! So happy, friendly and efficient, Jena handled all my needs rapidly and with a great attitude and sunny smile.
Thanks again, Ms. Jena!
7/3/2024
Daniel M. VERIFIED CUSTOMER
I had a transmission flush done on my vehicle. By the time I drove to my house in hopland I found that it was shifting weird. I checked the dip stick and found that there wasn’t any fluid on it. I checked the pan gasket and didn’t see any leaks. So the mechanic must have skipped the part about refilling the fluids. Then when I came for a follow up inspection they wouldn’t put in the report that there was no fluids because I added fluid in order to drive it back. Not even an offer to reimburse me for my time and materials which I already paid the dealership for. Worst experience here, usually the service is great. Definitely not this time
7/3/2024
James G. VERIFIED CUSTOMER
Top notch service advisor
7/2/2024
Brenda M. VERIFIED CUSTOMER
I had a hard time getting ahold of someone to let me know what was going on with my vehicle. Was put on recording several times and the to gohad to go to the dealership to find out. Was not ready when said it would be. At dealership so long, it was caked with dust when got it back. It was filthy. Other places wash your car for you.
7/2/2024
Samuel S. VERIFIED CUSTOMER
Sam(Ben)was great. The whole team is awesome. They are all hard working and do their best to put the customer first. You all have a customer for life.
-Sam
7/2/2024
Roberta B. VERIFIED CUSTOMER
Sam was awesome and very professional!!!! My car was done in a timely manner and I am very pleased!! Thank you!!
7/2/2024
Martin S. VERIFIED CUSTOMER
Jenna was very friendly and helpful. Clear about what was going to happen during the service appointment. Had a wonderful with Jenna and the Cardinaleway service department.
7/2/2024
Leslie B. VERIFIED CUSTOMER
I understand being short staffed and waiting for someone to sign me in, but not being acknowledged ****. I started the appointment feeling like if you don’t care about the person in front you, how well are you going to take care of my vehicle.
The waiting room is nice, but the tv doesn’t work because a credit card is required. I didn’t care about watching tv, but it felt pretty low rent. The same with the mostly empty drink refrigerator.
7/2/2024
Iris M. VERIFIED CUSTOMER
completely unsatisfactory service
6/30/2024
Larry K. VERIFIED CUSTOMER
I was told I could only have an appointment as early as 9 o’clock and then when I got there, there was plenty of people ahead of me and the service provider told me that that was not true. They open at 8 o’clock. I could’ve had an earlier appointment so I sat there for 3 1/2 hours waiting for an oil change absolutely ridiculous in my eyes, I’ve always had the first appointment of every Saturday that I’ve taken my vehicle in there. This was the first time that I was lied to and told that I couldn’t get an appointment before 9 o’clock because of how long it takes to be the first appointment without anybody being behind so very frustrated with the whole process never had these issues when the company was Lithia nothing but problems sent it changed ownership
6/30/2024
Stacy M. VERIFIED CUSTOMER
Everything was great, except they were not able to complete the transmission troubleshooting test drive again. This location is very short staffed and very busy.
6/30/2024
Frank O. VERIFIED CUSTOMER
Thank you for your expertise in diagnosing and repairing the issue that I was experiencing with my vehicle.
6/29/2024
Jim D. VERIFIED CUSTOMER
I just left a comment. I didn’t include contact
Jim D