My service advisor Samuel Bullen was thorough, professional and friendly
6/28/2024
John R. VERIFIED CUSTOMER
Jena always does a great job. I’m always satisfied with her help she thoughtful and thorough.
6/28/2024
Michael H. VERIFIED CUSTOMER
Jena was great! Very knowledgeable and good communication. I will return to work with her in the future.
6/28/2024
Courtland M. VERIFIED CUSTOMER
Jena is great! She is a class act. Pleasant, courteous, professional and knowledgeable. She got my service order written promptly, and it was done on time as promised.
Thanks,
Courtland
6/28/2024
Rachel G. VERIFIED CUSTOMER
It was a horrible experience. There was no communication, I left five voicemails and showed up eight hours later just to find out my representative left early and no one knew the status of my vehicle. They told me I couldn’t have my vehicle back without paying a fee which all items to be fixed were covered under warranty. The next day I was texted that the manager had dropped the ball the day before and never called after the representative left. Finally after several more voicemail's and written messages other staff left for the manager, I finally got a call back with an update and a promise to get a call back on Monday with more. Monday no updates, I called several times and had other staff leave written messages and emails just to find out the following day he was off. He did apologize he didn’t call even though he said he would. Finally got my car back after it being there for seven days! Without warning I was with my car for a week, no offer of a loaner or anything. I am a working mom and this was outrageous. I then was shocked after all of this that they made me pay the deductible, for how much money I was out the company should have covered it.
6/28/2024
Kathryn D. VERIFIED CUSTOMER
Jena and Dale were friendly and helpful! It was a great service experience.
6/27/2024
James B. VERIFIED CUSTOMER
Friendly people
6/27/2024
Stephanie G. VERIFIED CUSTOMER
Iman was amazing! She kept me updated on the progress of my car, her customer service is outstanding! She always goes above and beyond the call of duty. I had my car detailed, and the window had streaks. Iman went out and literally clean the window for me! Iman is the best
6/27/2024
Jim N. VERIFIED CUSTOMER
Too many issues to even begin to text. Feel free text give me a call. ****-****-xxxx
6/27/2024
Aura F. VERIFIED CUSTOMER
Basically this dealership has scammed me from a routine retail repair into a transmission replacement. My car was running perfectly before I brought it in to CardinaleWay way and it malfunctioned on the highway (threat to my safety) about 20 minutes after leaving the dealership. You have ceased to communicate well since I declined a $14,000 service on my car. This experience has been awful!
6/27/2024
Dennis W. VERIFIED CUSTOMER
I wen in on my appointment,no part in stock.could not complete recall.rescheduled appointment,complied.Rescheduled for 3rd time,returned for Appointment at 9:00 ,was done at 2:45. Not really happy,But Job done..
6/26/2024
Frank O. VERIFIED CUSTOMER
Joe was genuinely concerned about solving the issues that I was experiencing with my vehicle.
6/26/2024
Maria P. VERIFIED CUSTOMER
Too much waiting. Waited over 10 minutes to be checked in and another 10-15 minutes for someone to grab my truck after it was serviced. Staff were very polite though.
6/24/2024
Mape Electric. VERIFIED CUSTOMER
Morris Joe Fidalgo, was very kind and helpful, he explained the situation with my van parts he ordered them and he gave me the papers I need to present to the DMV, I really appreciate his help.
6/24/2024
Dan N. VERIFIED CUSTOMER
Iman was great, cheerful & engaging. I'd request her services, if possible, again
6/24/2024
Melissa H. VERIFIED CUSTOMER
I dropped it off at 7:00, called and left 4 messages for Joe until 2:00. Finally I talk to Michael Hansen and he spoke to the foreman and got me up to date info. I was able to return my rental car.
6/23/2024
Chris B. VERIFIED CUSTOMER
Great help! Kind and caring.
6/22/2024
Mike J. VERIFIED CUSTOMER
Great service. Showed me everything that was needed to be done. I will be back for the recommended service.
6/22/2024
Stein L. VERIFIED CUSTOMER
I have not been called to tell me my vehicle is ready.
6/22/2024
Patrick W. VERIFIED CUSTOMER
Mark was great, really knows his way around the industry.