Car in for over 2 months. 16 phone calls in and 2 calls back. General Manager and Service Manager’s voicemail boxes were full and could not leave messages. Had to go in to get updates weekly. Gave me wrong info, stated parts were in when they were not. Stated parts were ordered when they were not. Informed me wrong part info. Called Dodge’s Corporate office to have parts expedited. Service Receptionist (Jenna) again gave me wrong part and I had Dodge Corporate expedite the wrong part per her information that was provided. Then found that part was not ordered for 2 months. Worst experience I ever had. Will not come back and would not recommend to anyone. Honestly going with Ford in the future based on my experience with CardinaleWay. Manager stated for my troubles he would detail my truck and then the day I was to pick it up he called to say the hose broke. The worst customer service I have ever experienced… for additional information, please feel free to call me at ****-****-xxxx (David).
6/20/2024
Katherine O. VERIFIED CUSTOMER
Every time I go in and Samuel Bullen helps me, I have a great visit! He is so helpful and very knowledgeable about my car and what I should have done next. What a great employee you have in him!
6/20/2024
Raymond G. VERIFIED CUSTOMER
John's a very nice guy who made my service experience very pleasant.
6/19/2024
Timothy D. VERIFIED CUSTOMER
Excellent service.
6/19/2024
Gene P. VERIFIED CUSTOMER
Good job
6/19/2024
Felipe R. VERIFIED CUSTOMER
Ben is very good at his job and has been fir a long time.
6/19/2024
Sophia M. VERIFIED CUSTOMER
Paul and Rick are the best!
6/19/2024
Jonathan G. VERIFIED CUSTOMER
????????
6/18/2024
Alice M. VERIFIED CUSTOMER
Very nice and courteous, and I appreciate it
6/18/2024
Alf J. VERIFIED CUSTOMER
Jena really cares about her Customers
6/17/2024
Gregory K. VERIFIED CUSTOMER
She didn’t call to let us know the car was ready. My wife had to go down there and find the car and then work with the manager to get checked out because she had left work early and the car looks like it was parked in a dirt lot for two days because it is very dirty . we are very dissatisfied in the lack of communication And the fact that nobody seemed to know what was going on when we got there to pick it up.
6/17/2024
Shawn P. VERIFIED CUSTOMER
N/A
6/16/2024
Arezoo V. VERIFIED CUSTOMER
Everything was right , thank you
6/15/2024
Maria J. VERIFIED CUSTOMER
Work on ur prices it’s just not affordable. But rep was great service for recall was fast.
6/14/2024
Chris K. VERIFIED CUSTOMER
Top notch service!!!
6/14/2024
Mark Davis. VERIFIED CUSTOMER
Thanks for the great service!
6/13/2024
Kimberly K. VERIFIED CUSTOMER
I’m switching Jeep dealerships because my experience was sooo good!!
6/12/2024
Tyrone S. VERIFIED CUSTOMER
Jena was very helpful and very professional at the desk great service and didn’t have to wait a long time for my oil change