2 hours for an oil change is not acceptable. I had an appointment, and it should never take more than an hour.
6/12/2024
Erica F. VERIFIED CUSTOMER
Tried to rip me off with unnecessary charges.
6/12/2024
Jamie V. VERIFIED CUSTOMER
We were told a link would be sent to my email I asked twice never received anything my son hade to pay for everything super inconvenient
6/9/2024
Vicki M. VERIFIED CUSTOMER
Jenna is great and a pleasure to work with.
6/8/2024
Diana M. VERIFIED CUSTOMER
Iman was incredibly helpful and very clear and communicative. I would be happy to bring my car in, as long as I have Iman to assist me. 10 out of 10 on service!
6/8/2024
Sandra E. VERIFIED CUSTOMER
When I first made the appointment for my ram, I told the service representative that answered the phone, That I wanted an oil change and a tire rotation. She
Only put down an oil change. I didn't catch it until my appointment was over. I got a oil change but no tire rotation.
6/8/2024
Masoud G. VERIFIED CUSTOMER
I sure had a great experience. The car was fixed as promised. The process was hassle free. And the staff were professional.
6/7/2024
Leland H. VERIFIED CUSTOMER
Samuel “Ben” was wonderful to work with. Friendly and informative going over the recommendations for our vehicle.
6/7/2024
Darrell H. VERIFIED CUSTOMER
Great job. Thanks Joe.
6/7/2024
Marion P. VERIFIED CUSTOMER
Iman was professional and courteous, provided daily update of my vehicle. Over all great experience! Thank you iman!
6/5/2024
Masoud G. VERIFIED CUSTOMER
Jenna was very professional and caring. She answered all of my questions. In fact I would like to return and have my car fixed.
6/5/2024
Michael F. VERIFIED CUSTOMER
The woman that helped us was professional, knowledgeable courteous and efficient. The place was very busy and Ms. Campbell moved things right along. She’s a real pro and a valuable asset.
6/5/2024
Jeffrey B. VERIFIED CUSTOMER
Staff nice and work done in a timely manner. Great experience!
6/5/2024
Isidoro M. VERIFIED CUSTOMER
No communication
6/4/2024
Paul K. VERIFIED CUSTOMER
Terse and had an attitude right from the get-go. I will wait for another service person next time.
6/4/2024
Rebecca P. VERIFIED CUSTOMER
Great customer service from Michael Hansen
6/4/2024
Jesse . VERIFIED CUSTOMER
Absolutely horrible communication and follow up as well as the vehicle taking close to a Month to complete the work costing me hundreds in rental fees. I would not recommend to anyone service was ridiculous
6/2/2024
Martin M. VERIFIED CUSTOMER
1st issue is that the service dept didn't even have my vehicle down under the correct name.
2nd issue is that my wife left her number as she was the one who took in the vehicle & was picking it up. Which delayed pickup by 40 mins as she was onsite waiting.
3rd issue was the vehicle was set for an oil change & a tire rotation, which the tire rotation was NEVER done, only to be told "well at least you didn't have to pay for it" like really?! Our time is more important! Waiting 3hrs for only an oil change is ridiculous!
4th issue My wife had to hunt someone down for info on a vehicle as nobody bothered to ask if she needed assistance. We are in the market for a Hellcat. We've done purchased 5 vehicles & wanted to get my 6th, but with the service, or lack there of, we've decided to go elsewhere.
Last issue is that these surveys are never followed through. This isn't my 1st bad experience with your service dept & was assured someone would contact me, it never happened. The customer service & one on one care that was Lithia Dodge is no longer there.
6/2/2024
Zach V. VERIFIED CUSTOMER
Jena and Rick were very helpfull. Other than that Paul was no help. Brought my car in ti get an oil change 1 hour prior to appointment at 915am. Assured it would be done by 2pm I waited patiently. Instead I got a phone call from Paul asking if they could keep my car overnight for an oil change. I refused as the phone call was 6 HOURS after I dropped the car off originally. Paul said ok give me ten minutes and I’ll call you back. 1 hour after the phone call from Paul is when he called me stating he could change the oil. This is now 330-4pm. I get a call 15 mins after that saying my car is ready. Wow 15 minutes is all it took?! I expressed my frustrations to Paul in which no accountability was taken. Rather an excuse stating some of his employees called out of work. I thanked him for the work and went about my day. After getting on the freeway I realized not only did you guys not change the oil sticker in the window but you didn’t reset my oil light in my car. WAIT THERES MORE. This is the second time this EXACT situation has happened. Why am I taking my car to get serviced when you can’t even replace a simple sticker or light on my car? Absolutely frustrated with the lack of care.