CardinaleWay CDJR Santa Rosa Auto Repair Service

Joe was very nice when I dropped my Jeep off. The inspection found a leaky heater core just as I suspected after smelling stuff coming from my heater vents. We proceeded with that fix. The day I was going to pick my jeep up they told me my radiator was leaking from a fitting that was unfixable. (It was not leaking when I dropped it off) I actually asked if the fitting could be fixed to a NO answer from Michael n tech guy. Michael (manager) Tried selling me $2k OEM or 1,700 aftermarket. I decided to take it home without fix. Hoped in and found my airbag light on. Went in to notify them and tech came out and realized he forgot to plug my airbags back in. Drove home, fixed radiator fitting, test drive, no leak. When to double check other work, technician sandwich all my stereo wires between components essentially locking them in place, even through foam gaskets. Called to take back jeep in the following morning for fixing wires and missing floor board light housing. Drove there with no drips from radiator and no drips after turning in keys. Joe said they can't get a hold of light housing due to to old of vehicle, I'll have to get aftermarket on my own. Said they have fixed my wiring though, I shall see. I'll pick up today.

Iman greeted me with a smile and willing to assist. She listened and made sure she noted the issues with my jeep for the service tech. She texted me during the day to see if I have any question. And, sent me a text that my jeep was ready and scheduled for the shuttle to pick me up. Which I never received before..nice touch! She explanined the issues been found but had to order the parts; I will be coming back in a few weeks when the parts

The mechanics apparently made a mistake. The car is running fine after the spark plugs were replaced and some bolts were tightened. 200$ fix. Not 4800$. Maybe some retraining needs to happen. The only reason I'd come back is because I trust Jena! She is great!

The personal it's very good and nace equiment

Fantastic

My service person was exceptional and rate him a 10/10!

After a wasted two day visit last week we were ensured to have communication from Jena. The truck was sent home to us with the Check engine light on and it driving gutless. Clearly no one did a road test. Now the EGR valve is throwing a code. I hold you guys liable and at this point fully believe you a purposely misdiagnosing and causing damage to my commercial truck. My financial livelihood rests in this truck being useful. You have undermined me and wasted my time and money.

Out of the country … Sorry

Picked up my truck and broken windshield was left in the back of it

Mark was insistent he was correct when he should have sought help from management. Not good customer service if you ask me.

Jena is a credit to your service department. Jena is very knowledgeable and answered all my questions And kept me informed of the progress of my Jeep.

Jena is amazing and will recommend to my friends.

I am very upset how cardinale treats their customers! The lies and no call backs makes it really difficult to schedule appointments and for me to trust cardinale with my truck. I have spent too much time coordinating my truck repairs with their approved body shop and do not understand why I have to be the one to schedule, explain, and persist the repair to my truck. All these concerns have been addressed to Ram as well since they were the ones that approved the repairs and also struggled to get ahold of management.

This was a warranty service: oil change, tire rotation, inspection for my vehicle with ~12,500 miles. I was presented with a laundry list of other “required maintenance “ that later I discovered was recommend at 15k miles and ended up costing >$800. The specifics of the procedures and products used were not furnished, or later specified on the bill in a way that would enable me to conduct my own research on these products and procedures. When checking out, I found that no multi-point inspection sheet was actually filled out. Instead, after I pointed this out, I was given a printout that was “blank copy” and obviously not filled out by a service technician. Did they even bother to conduct a legitimate inspection? These discrepancies cause doubt on my part about the transparency and validity of the service department. This is the second time I have been surprised by the quote for services where I feel there was a reasonable doubt about the scope and need for specific service procedures. Given this situation, I will likely reconsider my choices for service going forward, as well as weigh whether or not I will consider the dealership for any new car purchases

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Joe make it easy and fast and that's the costumers look for. Thank you Joe , see you next time ! Dan

Jena is fabulous at her job. Per my request to reset the date/time on the dash, she asked the tech to do so. HOWEVER, after I drive the van off the lot, I realized the date/time had NOT been reset. Please inform Jena and the tech who worked on my RAM Promaster 3500. Sincerely, Barb Canida

Jena has great customer skills.

Paul did an amazing job, was clear in communication and fallow up, delivered a great customer experience and will be bringing my vehicle back in the future!

Ben made every effort to help me. I am disabled and need a little help. He also took care of my dog, Mo, and that was greatly appreciated. H