CardinaleWay CDJR Santa Rosa Auto Repair Service

My check in was very easy (even with you starting a new process). My service was completed in less time than expected. Service on all aspects has been great!

The scheduled recall service didn't have all the parts for the recall. This was the second time we were called in to perform this recall but the shop was unable to deliver. Not good for customer satisfaction. Somewhere the system broke down. Dallas Parr

From the beginning, no one explained the check in process. In which my driver got blocked in and when asked for them to move their vehicle, so we can back up an leave we received quite the attitude. I shrugged that off maybe they were late and forgot their morning coffee. Upon picking up my vehicle they handed me paperwork and then could not find my keys. Thankfully my partner found them on the front driver seat. Highly unprofessional to leave them in there and if that wasn't enough.. Just before leaving I'm reading the paperwork. They did NOT do anything but order parts. Why was this not told to me? I went back inside to be told we'll contact you once they arrive. Okay sure because I have another whole day to waste leaving my car. If it wasn't for the replacement being a recall I would not go back.

It was fun to witness Samuel out with the new system! He did great on it! I was always was jealous whoever got Samuel as their service dude, but finally I got him! I explained my issues and my financial situation and we were able to figure out that something that worked for all of us and definitely will help the car. I'll definitely be back to do general maintenance with y'all because of Samuel. Thanks again Samuel!

Very helpful and pleasant to work with.

Jena Campbell is very knowledgeable and very efficient. I always request her service.

The replacement part that they applied for me, did not work properly, also other components to the vehicle that are not working properly. The vehicle was not detailed whatsoever, when I arrived to my house, I found crumbs, food, trash, old toys, and anything else you can think of underneath the seats in the storage compartments, everywhere in the vehicle. Absolutely 100% disappointed with this business, and I will never ever do business here again.

Jena and the entire staff are professional and helpful

She did an amazing job! She was very welcoming, friendly and handled things very quickly and efficiently!

Service advisor Jenna is very unprofessional and does not have any good communication. Does not seem to be the first time either.

I am completely happy with Jena that helped me . Except the fact it took 2 weeks to fix my truck and I was not told how long the process was gonna take I was forced to pay friends to give me a ride to and from work and all I asked for in return was a oil change for my inconvenience of having my truck for so long . And yet I didn’t even get that . Kinda frustrating

I have seen a big improvement in customer care. Thank you !