Lexus El Cajon Auto Repair Service

As always, Mr. Turner has been very helpful and professional. He make this process easy for us. Thank you.

Lexus El Cajon has the best service dept. of the 2 dealerships I’ve been, El Cajon service dept employees have gone above and beyond to meet my needs and I’m very appreciative. My experience is always stress free and if Glenn is unavailable, I know I’ll be taken care of.

Thank you for taking care of my car

Glenn has always taken great care to see that my concerns with my beautiful baby LS 460 was cared for as if it was his personal vehicle. He's the best you are lucky to have Glenn as one of your competent service managers.

You guys rock!

Outstanding customers service!

Frustrated!

Taylor was great about keeping in touch with me about the timeframe, as we added different services. I felt confident that he was on top of everything. Great service.

I had an appointment last October 14, at 7:00 am No receptionist yet, they should have someone to advice the customer To wait till the agent will call my name till then iam just wondering what To do next , other than that everything is perfect.

Unacceptable Experience with Lexus Service I recently purchased a Lexus and, within just three weeks, noticed a persistent cracking sound from the vehicle. Naturally, I took it back to the dealership for inspection. After keeping the car for some time, they assured me that the issue had been resolved. However, the moment I picked it up, it became evident that the problem persisted, completely unchanged. I returned the vehicle, expecting a proper resolution for an issue that should have been addressed from the start. To my shock and disappointment, I was told that this time I would need to pay for the repair. Adding to the frustration, my service advisor, Glen, never returned any of my calls nor kept me updated throughout the entire process. On top of that, when my car was finally returned to me, it was dirty. The lack of care and attention to detail is staggering, especially for a brand like Lexus, which I expected to uphold higher standards of service. It is absolutely unacceptable for Lexus to expect me to bear the cost of fixing a problem that should have been addressed correctly the first time—especially when it was promised. I will be sharing my experience on Google, including names, to ensure that others are aware of the poor service I received. This experience has been frustrating and reflects poorly on both the vehicle’s quality and Lexus’ customer service. I expected more from a luxury brand.

Great attentive service from Asher.

Thanks for service my so much everything Looks good I’m glad happy thanks Alex very nice go customer serVice so I thank Again ????????????????

Glenn's service is exceptional!

Glen has always provides a great service experience. Highly recommended!

Alex is excellent at his job and represents the Lexus brand well.

Very helpful. Good service

Glenn is always great and everything went perfectly, Thanks Glenn!

Taylor provide very good service and communication

Had to wait 25 minutes for my vehicle but the job performed looked great! More than 1 person checked on me when I was waiting.

Alex is awesome, very friendly helpful. Both times that he has been. Our service adviser it has been 10 star service.