Lexus El Cajon Auto Repair Service

Greeting and helpfulness very poor

Job done well. Very nice.

He was extremely nice and very descriptive on everything my car needed. Great job on his part!

Great job! Very professional and courteous.

Asher was great.

Very good

Alex was not responsive and didn’t answer direct questions in a timely manner.

Once I found the service entrance things went well. I recognize that there is construction ongoing but you need better signage and information for customers.

Thanks Alex!

Robert was very helpful, transparent and communicated well. He is an excellent service manager whom I give my highest rating and trust. Additionally, the web based app and video walkthrough was very nice. Loaner vehicle was appreciated, but I did not like the RX500.

Robert has been assisting me for several years. I’m extremely satisfied with his support

My rep was and is always polite, kind, and knowledgeable. It's always a pleasure working with him.

I had my car in for almost 3 months with a transmission issue. I never once got a call or text from the advisor. If it wasn’t for my case manager for calling weekly I wouldn’t even have an update. Really bad at customer service or even a follow up when your car is in there for a big repair. Even when I have mentioned this to my advisor since day one. He always told me it was a normal concern. I never thought it was a normal concern. Finally I had All my warning lights they took me serious. **** that you have to have an issue or lights for them to actually listen to your concern. Worst is when they don’t even keep you updated about the repairs and parts being back order and not even letting you know when parts are here or what is going on. 3 months is a long time with no updates. When I finally picked up my car the service advisor no where acknowledge me had someone else do my paperwork. Nobody went over anything with me or wash my car. It was so dusty and gross. Honestly very disappointed in the service department since I been taking in there. I always take it back with the benefit of the doubt, but always have the same experience bad communication and a rush out the door. Makes you feel so unimportant when you bought a nice car with lots of problems. I get we are human and life happens but a little apology goes a long way.

Always such a wonderful customer service . Alex is amazing.

Thank you and it was a pleasure to do our business with you Jose.

She completed my service in a timely manner and was very helpful.

Yes excellent top of the line service very happy

I was completely satisfied

Alex surpassed my expectations and helped turned a pretty crappy situation into a better one. I really appreciate that he went above and beyond for me for the inconvenience.

Everything perfect, thank you Lexus Cajon full experience