I requested that a wheel bearing be replaced. The tech diagnosed it as a rotor issue that needed to be replaced. Once the rotors were replaced the vehicle drove wobbly. The service advisor advised that the wheel bearing needed to be replaced. Some of your techs don’t know how to properly diagnose an issue. This caused extra time and money on my part. I also don’t appreciate the way my daughter was treated by mandating that suggested replacements be done such as battery and new tires.
8/23/2024
Andrew F. VERIFIED CUSTOMER
Cheryl was very professional. Everything was carefully explained
8/22/2024
Stephen P. VERIFIED CUSTOMER
Service was very prompt and complete.
8/22/2024
Patti S. VERIFIED CUSTOMER
Cheryl kept me updated throughout the process and was very helpful. She kept me well-informed.
8/22/2024
Dawn M. VERIFIED CUSTOMER
Always a pleasure to see Cheryl. She puts the customer first.
8/21/2024
Cindy B. VERIFIED CUSTOMER
Cheryl is great! Always helpful and eager to help. Everyone I have dealt with has been friendly and polite.
8/21/2024
Sueanne S. VERIFIED CUSTOMER
No comments
8/21/2024
Scott S. VERIFIED CUSTOMER
Everything was awesome, thank you so much.
8/19/2024
John H. VERIFIED CUSTOMER
Brittany was amazing keeping me posted. Great job! Sorry, Bethany!!
8/16/2024
Amy S. VERIFIED CUSTOMER
Cheryl is a great service advisor. Very personal and pleasant to work with
8/16/2024
Jeffrey A. VERIFIED CUSTOMER
You guys do a great job all the time
8/15/2024
Brian F. VERIFIED CUSTOMER
Always a pleasure to deal with cheryl
8/15/2024
Jay P. VERIFIED CUSTOMER
Bethany is awesome. Made everything simple and explained the costs and work being done.
8/14/2024
Donald S. VERIFIED CUSTOMER
Will do
8/14/2024
Stephen P. VERIFIED CUSTOMER
Excellent customer service. Went above and beyond with a smile on their face. I would definitely choose this dealership as my choice when needed after my experience at Hagerstown was horrible.
8/14/2024
Susan H. VERIFIED CUSTOMER
Great service
8/14/2024
Mary R. VERIFIED CUSTOMER
OK
8/14/2024
Cheryle S. VERIFIED CUSTOMER
Very relaxing and clean area to wait for the car to be finished. Everyone is friendly, kind and willingly answer questions
8/13/2024
Jason A. VERIFIED CUSTOMER
10/10 service from Cheryl, always a great experience visiting Renn Kirby Kia