Toyota of Gastonia Auto Repair Service

Mr Cavallo was excellent My disappointment is with upper sales and csi manger and the General Manager said that I would be getting a call from them by end of business on 2/17/25 but did not.

N/a

Thank you. It is great that Brian is back. We have missed him.

Experience took longer than expected wish I was given a time frame upfront other than sitting there wondering. This Toyota did not have a child center making it NOT kid friendly like the others I have been too. The environment of the staff was not friendly with communication not being friendly. My frustrations were when receiving the link of the walk thru I have never had to put thought the “maybe next” time part no communication was asked if I wanted to proceed or skip the extras instead frustration had already arisen when waiting to know why my vehicle was taking so long. Then being told I had to wait for the tech to bring the invoice to him other than him getting up to get it. This whole time was wasted time in my eyes with having my hands extremely full having to entertain kids after sitting there for 2hrs. I must add that everyone seemed unaware if this dealership honored others coupons. Having it pulled up and displayed when coming also asking over the phone when scheduled appointment I was told to ask upon approval when doing so the question was brushed off. Then at end of service the coupon couldn’t be located at the time making it more frustrating. This was my least satisfied experience with Toyota. Leaving a bad taste with me with any more experiences at this dealership, which I was actively looking for another vehicle.

Very satisfied, good service, friendly staff

Very good service

Excellent customer service

Excellent

Thank you for servicing my Toyota.

I wasn’t satisfied at all first of all the wait was over 2 hours for an alignment and oil change which they did not do (oil change) they charged me $200 dollars and inconvenienced me having to come back again and sit again for them to redo it and after checking they didn’t even change the oil filter either just not happy at all

Fast service, always a friendly staff. Wouldn’t trust my Toyota to any other dealership!

Good job, done in a timely manner. Very comfortable waiting room.

Clay was very considerate and helpful!

Clay was awesome as he went above and beyond to satisfy. He came and talked to be about recommended upgrades for my truck and made sure my oil change sticker was in place.

The service was fine but there felt like there was a lack of communication with the advisor. It took too long to be greeted and didn’t seem like anyone wanted to deal with us

Will give as good a survey as I can come up with. Danielle was excellent in customer service.

The installation of the battery was done quickly and the cost of it was inexpensive. Hoping that will take care odd the car’s inability to start up. Thanks!

Great

She was great and very knowledgeable. I was in and out in no time for a 45k mile maintenance.

The service department has never disappointed in the 11 years I’ve Ben bringing my car to them. Well worth the drive from Matthews to get great care. Thank you, Russell