Toyota of Gastonia Auto Repair Service

Very nice and considerate and friendly staff. Thanks for the opportunity to allow me to use your services. Job well done. Thanks again and see you next time

Excellent service from Jessica Pullen ????????

I had to come back because of noise coming from air. They said leaves had fallen in it. Air is now still making a weird noise so I am having to find time to come back again! There was nothing wrong before bringing it in for the routine oil change.

They were busy and stayed polite. Good job!

Very kind and helpful! Thank you!

Jessica and Michael were wonderful!

Took 3 hours to get a basic oil change.

Keep up the good work!

????

Only service and repair car at Toyota of Gastonia. Mr Odom was very helpful.

The customer service was great, but my check engine light is back on less than 24hrs later. So I am a little frustrated with the outcome.

Car brought in for a break replacement. Had a few recalls, I did not l or about. My gas line was replaced and had major problems for two weeks. Gas leaked out twice, had to have a restoration company to get the gas smell out. I was not upset with the technician, anyone can make a mistake and own up to it. The personnel I was upset with was your at loaner personnel who appeared to be help me get a loaner and your Assistant Service Manager who informed me to go to Enterprise and rent s vehicle. He told me all I had to do was put a $50 deposit on the car and they w/o give it back. Also, I paid $22.19 per day for extra insurance, so I could walk away. I informed the management. I should be refunded. If the problep with my car had not happened I would not have been out of my money. Now back to the person who could/would not help me. I did not have my insurance policy number and she had no clue what to do. I went a k to Eddie and he looked up my insurance home office and I got someone gnat did not speak English. Needless to say that did not go well. Finally Marcel was able to help me three days later with a loa Dr. I am not sure why this couldn’t happen on the beginning, Finally after about 10 days, I got my car back smelling good with a $200 credit. My time and energy was exhausted . Everyone thought I should have gotten a new car, but that was a bit. I will be back because of Larry Anderson my sales person, Helen, not sure of her name and Marcel.

Excellent customer service , everyone was so nice and respectful. , one of the reasons i love going to Toyota

Ryan went above and beyond to help me!

Very satisfied with the overall service.

Great service as always

Your management team has what’s it takes to make sure I was relaxed believing in their best business practices. It’s only that the charge was higher than what I expected. No Senior discount?

Montreko was very professional and hospitable from the moment he came and got my vehicle. I appreciate his demeanor and concern for my vehicle. I am a believer in TOG service department.

My wheel almost came off my sequoia driving out of dealership on to hwy. Had to turn around quickly to go back and didn’t think I was going to make it back. Also tires had low air pressure and needed air. Spent 1600.00 and got bad services

My first issue is the oil that was to be changed about 1 inch above the high mark on the dip stick and the oil is still dirty. I'm bringing a sample of the oil to show you proof. John P