Service was completed quickly with no issues. Staff was courteous and friendly. Enjoyed the nice waiting area with hot chocolate, much better than some auto centers that put tires inside the store which emit a strong chemical smell. Vehicle was parked back inside the warm garage after service which was nice given the cold weather. Our only concern with using the dealership was possible “upsell” which is typical at most auto centers. However this was not the case at this dearship, something that was greatly appreciated. Will consider using Toyota of Gastonia again for our routine service needs. BTW we really love our Toyota!
1/21/2025
Edward J. VERIFIED CUSTOMER
Yes everything was great!!
1/21/2025
Jim S. VERIFIED CUSTOMER
Thanks for your time and attention to detail on my Highlander. Needed a new lightbulb and including labor it came in cheaper than your initial quote. AND you gave me a great breakdown of the next services I need.
No pressure, no "selling" just good straight up service. Danielle was very nice and easy to talk to and work with. She knew her stuff but she did not talk over my head. Thank you.
I don't know much about much with cars. Happy with service, people, prices, and your spacious, well equipped customer waiting area. However I could not figure out your coffee machine. But I didn't tell the service tech about it, so that's on me.
Cheers.
1/21/2025
Issoufou I. VERIFIED CUSTOMER
Great job, well done.
1/21/2025
Myia J. VERIFIED CUSTOMER
I look forward to receiving the survey. I will gladly complete it.
Devon is the best! His customer service is always a delight! I truly appreciate him.
1/21/2025
Michael W. VERIFIED CUSTOMER
Very professional organization and qualified people. Good experience.
1/21/2025
Devin C. VERIFIED CUSTOMER
Was awesome
1/21/2025
Robin J. VERIFIED CUSTOMER
Great job
1/21/2025
Timothy W. VERIFIED CUSTOMER
Many thanks for the reliable Anand fast service!! Thank you so much for the Baby Yoda miniature that greeted me after my service. I truly appreciate it!
1/21/2025
Mrs S. VERIFIED CUSTOMER
Danielle T did an excellent job at making sure my vehicle was taken care of and she had it ready in a timely manner. Great service!!
1/21/2025
Michelle H. VERIFIED CUSTOMER
John was very professional,answered my questions, very satisfied
1/19/2025
William D. VERIFIED CUSTOMER
Not at this time
1/19/2025
Leslie W. VERIFIED CUSTOMER
The team was very fast, courteous, and had great customer service
1/19/2025
Susan H. VERIFIED CUSTOMER
Thank you for addressing my MPG concerns and for the exceptional service during my recent visit. Your team’s professionalism and care were evident, especially when the service manager kindly drove my car around, sparing me from walking in the wet weather with my cane. This thoughtful gesture was greatly appreciated.
1/19/2025
Henry C. VERIFIED CUSTOMER
Very friendly and sincere! That's a 5 star right there!! Thanks for great service and a friendly staff.
1/19/2025
Roy L. VERIFIED CUSTOMER
Stay courteous and keep the willingness to help the customer the best you can because times are hard to be able to afford to keep a vehicle properly serviced by the best Toyota service department and be able to afford to provide for a family. Thanks for the good work and keep positive vibes