my experience was odd... I brought in for service.. I mentioned a concern I had with a noise in my wheel .. my car was kept for an extended amount of time to resolve noise issue..I was told it was fixed... it is still making noise... I did not even receive a receipt for my service... when I came in to pick up my vehicle ...I was the only client in the room... there were at least 4 or 5 employees behind counter... no one greeted me... no one made eye contact... I felt ignored.. I wonder if my car even got serviced... very sketch experience..I do not believe they even looked for the issue with my wheel...
12/23/2024
April A. VERIFIED CUSTOMER
Michael was great. Seeing Baby Yoda on the dash with his card really lighten my day …thanks Mike
12/22/2024
Takeshi K. VERIFIED CUSTOMER
My car is GT86 (2019). When I came back home today, I realized there was a tiny scratch mark on driver’s side door. I washed 86 few days ago, and there was no scratch mark. After I washed car, until I took 86 to you, there was no scratch mark. There was no proof it happened while I was waiting the service to be done, but I think highly likely it happened during the service. I may take 86 to you again in few months. I hope it won’t happen again. I like Toyota’s service. Thank you.
12/22/2024
Nicole R. VERIFIED CUSTOMER
I had to wait 2 hours for an oil change and tire rotation with having an appointment. Asked to have my tires also balanced but was told that they didn’t need it before even taking it back for service. Was going to be charged for a diagnostic review without being told of that upfront. Did not feel Kevin was happy with me for questioning that. Not a good experience this time
12/22/2024
Neil F. VERIFIED CUSTOMER
Great staff. Great facility!
12/22/2024
Eugene W. VERIFIED CUSTOMER
Keep up the good work
12/22/2024
Mulugeta G. VERIFIED CUSTOMER
Excellent services with good approach
12/22/2024
Jerry S. VERIFIED CUSTOMER
Thank you for the timely service.
12/22/2024
Xavier A. VERIFIED CUSTOMER
Thanks
12/22/2024
George S. VERIFIED CUSTOMER
Kevin greeted me very friendly and polite
Great job
12/21/2024
Victor T. VERIFIED CUSTOMER
EXCELLENT SERVICE
12/21/2024
Emily H. VERIFIED CUSTOMER
Everyone I encountered was so friendly. From start to finish- you have a great team!
12/21/2024
Karen S. VERIFIED CUSTOMER
I asked for my tire pressure to be checked since my light was on. I was told it would be and when I picked up my car was told they took care of it. They did not and my light was still on. More than that, they didn’t even reset the maintenance needed information, so it still pops up each time I turn my car on.
12/21/2024
Darryl J. VERIFIED CUSTOMER
Great customer service..
12/21/2024
Ryan G. VERIFIED CUSTOMER
Everyone is super friendly and kept me informed. Super happy with my service every single time
12/21/2024
Doris R. VERIFIED CUSTOMER
Service rep was very nice
12/21/2024
Michael S. VERIFIED CUSTOMER
Eddie was awesome! He promised me a completion time and was early on his delivery. Much appreciated!
12/21/2024
Eunice E. VERIFIED CUSTOMER
He went above and beyond to make my experience at Toyota a positive one.
12/21/2024
Debra S. VERIFIED CUSTOMER
I am very satisfied with all that was done at my visit at Toyota Gastonia today…. Thank you very much