Kevin was polite, professional and took the time to answer my questions since this was my first time servicing my vehicle there. Very pleased with the experience overall.
12/17/2024
Tyler S. VERIFIED CUSTOMER
Kevin was polite, professional and took the time to answer my questions since this was my first time servicing my vehicle there. Very pleased with the experience overall.
12/17/2024
Cynthia H. VERIFIED CUSTOMER
Thank you for your service
12/16/2024
Brian W. VERIFIED CUSTOMER
Apparently there was an error with the service report. Never got called to finalize. I had to call. Service took 4.5 hours.
Overall service was good however and services requested were completed.
12/16/2024
Mike W. VERIFIED CUSTOMER
Jessica was very pleasant to work with.
12/15/2024
Dustin A. VERIFIED CUSTOMER
Made an appointment to have my car repaired and left my car was then called and said the repair couldn’t be done on a Saturday I would need to come back another day. Then went to pick up my car and no one knew where it was, all while I had my 6 week old infant in my wife’s car. Unprofessional.
12/15/2024
Elizabeth G. VERIFIED CUSTOMER
Great and fast service
12/15/2024
Renee S. VERIFIED CUSTOMER
Always good service when I take my car in.
12/15/2024
Janet A. VERIFIED CUSTOMER
Thank you for quick and thorough service!
12/15/2024
Belvadean C. VERIFIED CUSTOMER
Kevin was very professional and reviewed everything with me in advance. As always, Toyota of Gastonia is my only car-care service provider.
12/14/2024
Peter M. VERIFIED CUSTOMER
I was at your service department two days in a row with two different vehicles and had two different experiences. I think that you depend on your online tools too much. My second day, I did not receive a multipoint inspection report until I checked out after having to ask for it and I’m not sure if anyone read it other than me. The mechanic identified two items that I would have had done and will now have to wait another 5000 miles. My experience was also a good hour longer the second day. Just didn’t feel the same service experience the second day.
12/14/2024
Jaime R. VERIFIED CUSTOMER
Excellent service from the person who helped me
12/14/2024
Tim H. VERIFIED CUSTOMER
Excellent service. Work done(oil change). And wait time was less than one hour.
12/14/2024
Merycel B. VERIFIED CUSTOMER
Finished on time not longer wait.
12/14/2024
Cheng X. VERIFIED CUSTOMER
Unrelated to Devon’s service, my only complaint is that I was told by my sales rep when I bought my car that the dealer would provide 3 years of the NC safety inspection at no cost to me. Which is why I asked the safety inspection to be conducted today after my service appointment. However, the service department said they are not aware of such a thing. Even though the service department comped the safety inspection for me today, it was a dishonest sales tactic by the sales rep.
12/14/2024
Lloyd A. VERIFIED CUSTOMER
Exceptional service!
12/14/2024
Sarah M. VERIFIED CUSTOMER
Keep up the good work!!
12/14/2024
Karen C. VERIFIED CUSTOMER
Everyone was nice and welcoming. Service was great. My appointment was in the afternoon but We came in early because our other morning commitment was cancelled. We were ready to wait and didn’t have an issue with that. They squeezed us in promptly and we appreciated it very very much. Staff was great!
12/14/2024
Scott B. VERIFIED CUSTOMER
My experience today has changed my past view of dealership service.