Toyota of Gastonia Auto Repair Service

I was charged $350 for the 1.5 hour process of removing an after-market security system, plus almost $40 for shop supplies (like what?). That is an excessive amount, even if it is "by the book". I would never have brought my car in if I had known how much it was going to cost.

While I was there I went out in the parking lot & looked at the price of trucks. The new Tundras look cheap. And the Tacomas are made in MExico. I drove Datsuns/Nissan before I came to Toyota in 1992. I STOPPED BUYING NISSANS BECAUSE THE WERE MADE IN MEXICO! I recrntly bought a Used 2013 Tundra. I will not pay 62,000$ for a truck made in MEXICO!

I do wish that when I made the appt for an oil change and if needed i wanted my tires rotated… i wish i was told then that i wasnt due for oil change. I waited 2 hours … i went to pay and was told i owed for tire rotation but it wasnt time for oil to be changed. I never would have spent my day off 2 hours for rotation … and with the rotation i would have thought they would have checked and filled my tires. I had to stop at a tire place tonite after work to pump up tires because tire pressure light was on.

Everyone was friendly. I was sent a video of the technician doing a quality check of my car explaining everything that he was doing. I was very satisfied with the service on my vehicle

They gave me a totally wrong diagnosis,

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I am satisfied with the service today.

Great service as usual good communication they accommodated me without a appointment that’s why I continue to return to Toyota of Gastonia

Communicated throughout the service with updates. He let me know of additional services that were needed in way that wasn’t pressuring . Pointed out repairs that were of concern and those that weren’t pressing.

John was very good at his job lam very. Please with the service. James D

Check in process was very smooth and easy they called and let me know the progress of the service it was done in a timely manner

Devon was an absolute pleasure to work with. He is polite, professional, and has an easy-going manner, all of which I deeply appreciate.

Devon went above and beyond! Next time I'm due for an oil change, I will ask for him specifically. I hope he will still be there!

Danielle was the very best She helped tremendously answer all my questions And she got the answers for the ones she couldn’t answer Thank you for working on my truck!

Mr Gaddy is very nice to deal with. Very pleasant gentleman

Very good

Nothing additional. Required tire pressure increase in all four tires.

Distressing, poor organization, flow, information, knowledge from everyone we encountered. From pulling in with an appointment and standing by car not be acknowledged for several minutes- to having to show the representatives the factory service warranty schedule that says oil change recommended for driving on dirt roads- All not positive experience. One of the reps said “ I haven’t seen this schedule book in a long time, Also reps declining to include the oil change in the Toyota care in addition we had purchased extra service plan which I asked if that mattered and was told no. It would cost me $65 +. I insisted / requested oil change as we were already 5,000 miles into the 10,000 prior oil change. Additionally i received text to review the service and tire rotation was not marked as done. I went to service rep to ask about it and was told it just wasn’t checked, it was done, without checking on which vehicle or anything related to my concern. When we checked out, I asked again as it was not checked as completed; I was told oh it was done. I was told the main check that was clicked on as all completed just didn’t fill in on the service report. We paid the bill and waited. We stood and finally said where is our vehicle; was told it’s out there in the parking lot. We had to walk around trying to find it. Unfortunately we will not return here, even though we purchased the vehicle from your dealership. We had a 1 1/2 drive to your dealership. We did the 10,000 mile service at Spartanburg, but needed the NC inspection. Thanks for listening

Great customer service

The whole operation was quick and thorough and everybody there, including the manager made me feel like I was at home!