It took them three hours to complete my service and next time I will go to south blv or somewhere else because I’m tired of waiting
10/17/2024
Sonia M. VERIFIED CUSTOMER
Very through and even called to explain everything to me to make sure I understood.
10/17/2024
Jeffrey C. VERIFIED CUSTOMER
John was great he went above and beyond and kept me informed about the progress of my service. Very nice and helpful, I hope I get him again next time. Thank You.
10/16/2024
Jayson S. VERIFIED CUSTOMER
John has been great. The mechanic/mechanics have tried to send me away twice saying my car is good to go when it clearly is not. I was told to come back for a third time on Friday and have very low hopes that my car will be fixed. Please let me know what to do if they can not fix my car
10/16/2024
Stuart B. VERIFIED CUSTOMER
There is zero reason for the car seat to be moved to the extreme back position when it is being driven for service. Everything else was great.
10/16/2024
David P. VERIFIED CUSTOMER
Ok good
10/16/2024
Jacquelyn M. VERIFIED CUSTOMER
Thanks you for providing service i can trust!Toyota of Gastonia rocks!!
10/16/2024
Josh R. VERIFIED CUSTOMER
Clay was exceptionally helpful in explaining my circumstances for my vehicle and the process for repairs.
10/16/2024
Gwen W. VERIFIED CUSTOMER
Devon provided top notch Customer Service today. He was very professional. Got me in and out.
10/16/2024
Ludovico C. VERIFIED CUSTOMER
I just love this dealership. Fast seamless and pain free!
10/16/2024
Charles H. VERIFIED CUSTOMER
Professional and kind.
10/16/2024
Amanda F. VERIFIED CUSTOMER
Kevin was thorough and explained everything I needed to know regarding my vehicle.
10/16/2024
Ralph H. VERIFIED CUSTOMER
Great service!
10/16/2024
Tammy L. VERIFIED CUSTOMER
The customer service was exceptional. However, a dealership is expected to have techs who are knowledgeable across the board. I understand that a 5K service has particular steps taken to initiate that service. That being said, in the event a customer has a set of aftermarket wheels that by the naked eye of the most novice tech…. Is obviously staggered, a tire rotation is out of the question. Also, if the naked eye fails you, the clear and obvious size and weight difference shouldn’t. Get the techs on board with the same level of awareness as you have customer service and your service department would be almost flawless. I do appreciate the timely correction, but it was an unnecessary correction at the end of the day.
10/16/2024
Linda F. VERIFIED CUSTOMER
Service was excellent
10/15/2024
Deanna B. VERIFIED CUSTOMER
The Gastonia dealership is very professional I was treated with respect in a fast efficient style today and I received paperwork showing the mechanical procedures on my car I can't say enough about this dealership clean neat organized and friendly I will return
10/15/2024
Margaret M. VERIFIED CUSTOMER
He went over and beyond with what was needed for my car. I came in for scheduled maintenance and new windshield wipers were noticed along with one other thing. Your service department goes the extra step to take care of me over and over again for the past 9 years. I appreciate you all soooo much.
10/15/2024
Frank K. VERIFIED CUSTOMER
Keep up the great work!
10/15/2024
Katrina M. VERIFIED CUSTOMER
Excellent customer service from start to finish.
10/15/2024
Twali N. VERIFIED CUSTOMER
Thank you so very much. You were so helpful, and kind to me.