Toyota of Gastonia Auto Repair Service

Awesome store and service department.

Very satisfied

Thank you for the baby yoda!

Jeff went above and beyond to ensure the lifetime battery warranty was honored.

Y'all always do a great job.

When I brought my car in on Wednesday, I asked for a battery replacement, and also my check engine light was on. I was told told by Mr. Odom that they would run a diagnostic test to see why my light was on. After waiting for awhile I got a message that my ground wire was bad and needed to be replaced, but one would have to be ordered and the cost would be $244 plus the $140 for the diagnostic test. I told him I needed to wait on the cable because I was not prepared to pay that kind of money that day. He said ok.When I went to check out, he said my check engine light was on because my battery voltage had been low. I took him at his word and left Gastonia headed back to Shelby. This is Friday, and the check engine light is still on. I took it by Advanced Auto and it showed I have a oxygen sensor issue. Oh, and by the way. Hemessaged me on my way home and said the technician had already replaced the ground wire that supposedly was gonna have to be ordered before I declined that being done. Not a good experience.

After years of service at Toyota of Gastonia I have never had problems but, during my last visit my tire was replaced due to a nail being in the tire. After the repair there were scratches and gashes on my rims around the lug nuts from I am assuming removing the tire.

I bought my car up there today Thursday at 5:48pm I had appointment at 6:00pm for a oil change I came back to Shelby car sit for 3 hours I got back in my car in crank it up drove halfway out of my parking lot in check engine light came on oil light every light in the front came on it’s telling me to stop my car I just came in got a oil change on so I look in my parking lot all the oil out there I will not recommend y’all to anybody my car has never messed up till today I want my car fix are I’m getting a lawyer promise

Job was done as expected. Communication with Kevin was clear, required service was explained completely. The work was done in a timely manner. Thank you

Great customer service as always!

Michael is always very helpful!

He was very helpful and efficient! He made sure our needs were taken care of

Kevin was patient, helpful and knowledgeable. He was able to get my car in today and completed as promised.

Always great communication and customer service!

Great customer service!

Thanks

Mike is outstanding! Always goes above and beyond!

I’ll start with all of the positives I experienced. I admit I was a little rattled when I called to make my appt, that’s because I was stranded on the side of the road with a flat tire and the roadside assistance line kept disconnecting on me. The gentleman instructed me to use the SOS button, which I’ve never had to use before so I was grateful. After discovering the roadside assistance would not have a Toyota Wheel Lock Key and they would instead need to tow my car, I made other arrangements. My husband brought me my wheel lock key, we got the donut on, and I called back to schedule an appt for a tire replacement. The gentleman that guided be through the SOS button and appt making was the same. He didn’t seem pleased with the amount I called trying to figure things out just before they closed, but he was pleasant enough and helpful. On appt day, the gentleman that checked in my car for the appt was the friendliest. I got situated in the waiting area and spoke with my husband. I had originally agreed to a double tire replacement and he was adamant that I not do that since my tires only have 13k miles of wear. I texted the service department and asked if I could only do one, against what felt like their better judgement, they obliged my request. After waiting nearly 3 hours for a single tire replacement with an scheduled appointment, my name was finally called to pay. I went to the cashier area and waited in line. Once it was my turn I told the gentleman that my name was called, Delilah W

I am not satisfied with the level of service because the issue concerning my defective cigarette lighter and console plug in adapters were not repaired. This was my second attempt to get a resolution to those items and after I had the technicians work on it today they returned the vehicle in the very same condition in which I left it which was not repaired at all. The service advisor said the first time the vehicle was serviced that the technicians placed the fuse in the wrong slot therefore causing it not to function properly. Today the service technician said that everything was a go but when I left the dealership and began traveling I noticed that neither the cigarette lighter or the center console were working. This is unacceptable and it has wasted a lot of my time and money. I spent over $100 for a diagnostic and yet my vehicle is still not repaired. I was told that I need to come in for a third time. How many times do I need to return to get a cigarette lighter adapter fixed? From here on out I will take my vehicle back to Charlotte and have it serviced at the dealership in which I purchased it from. I have wasted too much time and sitting around and not getting the vehicle properly serviced.

Montreko was truly helpful and provided the customer service that everyone deserves. I appreciate him and his welcoming spirit, I look forward to future visits. Keep up the great work Service Team. Peace Montreko Blessings always!