Clay was great! He’s always nice and very personable!
8/20/2024
Travis W. VERIFIED CUSTOMER
Nice guy. He did all he could do to reduce the vibration in steering. Still vibrates at 60mph.
8/20/2024
Vickie P. VERIFIED CUSTOMER
The lady who checked my car out was extremely nice. I highly recommend Toyota of Gastonia.
8/20/2024
Dwayne B. VERIFIED CUSTOMER
Thank you for taking such great care of my vehicle and myself
8/20/2024
Kalpangha P. VERIFIED CUSTOMER
Michael is very polite and efficient. He’s very thorough and always provides excellent service.
8/20/2024
Maria M. VERIFIED CUSTOMER
Thank you Toyota staff for your great service on my Toyota Rav 4
8/20/2024
Jane W. VERIFIED CUSTOMER
Very good service and helped me even on Saturday I was out of town for a funeral and I called and was connected to him and he advised me what to do and made my appointment on Monday around my doctor appointment thanks a lot
8/20/2024
Colton L. VERIFIED CUSTOMER
Her first service???? Rav was treated wonderful.
8/20/2024
Renee W. VERIFIED CUSTOMER
Great job quick and efficient
8/20/2024
Zachary W. VERIFIED CUSTOMER
Was told oil change would take 1 hour or less upon arrival. Entire process actually took 3. If service times are going over quoted times, do a better job of customer service to inform customers of delays while waiting. When I retrieved my vehicle, I had oil all over the side of my vehicle as if a bottle of oil dripped down the side from after the tech refilled my oil. With the long wait times, customers need to be able to do work on laptops. There are no plug in outlets available in the waiting area. Consider adding power strips or a work area for customers. Overall, customer communication poor, care of vehicle was unsatisfactory and customer waiting area needs improvement. We understand your busy but do a better job of communicating that with customers beforehand and during their visit.
8/20/2024
David P. VERIFIED CUSTOMER
Not sure my issue was resolved.
8/20/2024
Chauncey W. VERIFIED CUSTOMER
Done in a timely manner
8/20/2024
Doug H. VERIFIED CUSTOMER
It was a great experience. I was greeted immediately and within less than a half hour, I was on my way home. I would highly recommend Toyota of Gastonia.
8/19/2024
Dina C. VERIFIED CUSTOMER
Service Technician got black grease on the exterior and interior of my new vehicle. Grease is on my sun visor and cloth head liner.
8/19/2024
Judith W. VERIFIED CUSTOMER
I brought the car in for one specific problem, and encountered several additional ones over two or three days. One wonders if the first issue was handled improperly and thus created a small cascade of concerns .
I was given a loaner car, which helped enormously, and was not charged, both of which lessened the inconveniences. Michael Cavalier was great to communicate the areas of concern and the plan for a solution. His handling of problems and timely communication was very helpful. J.Wiggin