Very nice guy and professional when it came to letting me know what needed to be done to my truck.
8/8/2024
Mindy A. VERIFIED CUSTOMER
Danielle is my favorite person to get when I come there with ours vehicles.
8/8/2024
James J. VERIFIED CUSTOMER
Devon did a very good job. Very clear with information concerning my vehicle.
8/8/2024
David W. VERIFIED CUSTOMER
Yes guys are nice and quick
8/8/2024
Thomas D. VERIFIED CUSTOMER
I sat for two hours for them to do a simple tire rotation and check why I have so much vibration in the back right tire.
Clay told me they couldn’t find anything and told me it’s a “South Carolina truck” so it will take a beating due to the roads- what?
This is especially frustrating because I was the 3rd person there when you opened Tuesday morning.
I asked if they rebalanced the back right tire (which would have been the obvious quick check) and he said they didn’t do that.
8/8/2024
Sherry G. VERIFIED CUSTOMER
YES
8/7/2024
Richard V. VERIFIED CUSTOMER
Having warranty issues with my truck and I believe the service department did not take the proper time or care to fully diagnose my concerns.
I had 6 concerns that should have taken more time and driving effort to make a diagnosis.
Instead I believe that I was hurried through the shop because of the rental car that was given me so as to minimize the cost to warranty or the dealership. With the moto of “going the extra mile “ Toyota of Gastonia did not live up to.
8/7/2024
Colston M. VERIFIED CUSTOMER
Thank you, great service
8/7/2024
Diego C. VERIFIED CUSTOMER
The service was great and Jessica was very professional , kind and polite. Very satisfied.
8/7/2024
Deborah R. VERIFIED CUSTOMER
Danielle diagnosed the problem right away it was fixed in less than 45 minutes and I was on my way! AWESOME job Danielle. Keep up the good work ????
8/7/2024
Francis S. VERIFIED CUSTOMER
Yes it was great
8/7/2024
Timothy S. VERIFIED CUSTOMER
Very nice and quick!
8/7/2024
Tommy C. VERIFIED CUSTOMER
Devon was a great guy. Very friendly & eager to help. Devon wasn't the problem. My car that I bought brand new at this dealership in 2016, shouldn't have the seat belts coming apart. The car wasn't abused. It was well taken care of. Yet a manufacturer's defect with my seat belts was gonna cost me nearly $400 to fix. My wife & I both bought new cars in 2016 from this dealership. We love Toyota. But unfortunately we won't purchase another one. My car is 8 years old. The seat belts shouldn't be coming apart, then Toyota trying to charge me $400 to fix them. That's not right. I think Toyota should make it right.
8/7/2024
Sam S. VERIFIED CUSTOMER
Thanks Ryan, great service!
8/7/2024
Glenda T. VERIFIED CUSTOMER
Wonderful
8/7/2024
Michael B. VERIFIED CUSTOMER
Good job. Clay took care of me as usual.
He’s a good dependable man and I appreciate
all of his hard work. The mechanic recommended
cleaning and adjusting the rear brakes.
It really improved the braking performance.
Thanks for your good service.
8/6/2024
Lyle B. VERIFIED CUSTOMER
Please clarify. Due to my time constraints, I am uncertain as to whether the alignment of the car was completed?
8/6/2024
Arlene S. VERIFIED CUSTOMER
Mr. Cavello was friendly and very professional.
8/6/2024
Cynthia L. VERIFIED CUSTOMER
Do not do work on a vehicle that you have not been asked to do. I had requested only two things to be done, recall for front bumper and oil & filter change and nothing else. When my vehicle was ready that is when I found out that my tires were rotated and I did not ask for them to be rotated. I was not charged due to it was under warranty but that is beside the point. If I wanted them to be rotated I would have asked. I have my tires rotated at a different place.