Toyota of Gastonia Auto Repair Service

Everything was awesome as always!

Great service was in and out in no time

Devon was very helpful.

Excellent attention and work. Very satisfied with Toyota Gastonia

Thank you for your efforts.

Devon was very courteous and I am very please with services rendered????

Devon was great. My tire blowing out was a bit of an emergency for me, and he got me in and out quickly. I even made it home in time to **** dinner for my family. I appreciate all that you do to keep my car running. I’ll keep bringing it in.

Great service friendly people

I have always had good service at this dealership. I have been a customer for over twenty years and have no complaints.

Thank you for your excellent service and support.

My people at Toyota of Gastonia are awesome. I trust them with all my vehicle needs

Very good service and professional

I was not satisfied with the attention that was given to my problem. When I made the appointment I asked that the vehicle be serviced and the rear gate be checked because it had started not opening on a consistent basis. The technician who checked me in made a comment about the noise of one of the cylinders and then asked about a couple of scratches on the gate that were caused by my vehicle being too close to my garage door when I closed the garage door. When I checked out no mentioned about thedoor and I asked if it was fixed. The cashier read the message on ticket to me which said I had to go to body shop to get estimate for realigning door because of damage to the door. At that point the service representative came up and confirmed that I had to go to body shop. I asked who I could talk with about this situation and he stated “the body shop” and walked away. Needless to say I was upset and did not appreciate the lack of attention for explaining why someone had determined the gate had been damaged without any further explanation. Furthermore, I was charged $19.99 for something which I had reported and had no reason to believe anyone had done any follow up on my problem. As directed, I went to the body shop and talked with Mark Oates. He inspected the door and did indicate that it appeared to be out of alignment; however, he also suggested that there was no way the scratches on the plastic gate panels would have caused the door to be out of alignment. He very graciously agreed to realign the door as a customer courtesy next week and if that did not resolved the issue then I would need to return the vehicle to the service department for further evaluation. When I purchased the van I paid for en extended warranty that covered situations like this. My disappointment in the service department is that they wanted to blame me for damaging the gate and just passed me off to someone else. I have always had service on my vans and my daughters van at the dealership and this by far was my worse experience. I would have hoped the dealership would look at service as a full vehicle service rather than trying to avoid assisting the customer and just passing them off to someone else. I purchased the van at the dealership; however, when time comes for the next purchase I will give serious consideration to going elsewhere. I will take the van back to Mr Oates next week and hopefully I will be able to avoid having to return to the service department. Finally, as I looked over my invoice I noticed a charge for tire rotation. It has always been my understanding that if you purchased the tires from the dealership then rotation was provided at no charge. If my understanding is incorrect please advise. Respectfully George W

Everyone I dealt with was great. Was greeted and thanked by the service manager upon arrival and then kept informed throughout the visit. Good experience!

Thank you for the good service. Very plt.

I loved the video I would have liked to have seen my oil actually being changed also. But I do like the video.

Montreko always has a great personality. I feel like he is trustworthy and honest and I trust him to help me make my decisions about my vehicles maintenance. He is a major reason why we purchased a second Toyota from Toyota of Gastonia because we enjoy him so much as a service advisor.

Excellent service.

Excellent support. I appreciate Jim ‘s commitment to customer satisfaction. He was not only professional, but clearly committed to making sure this customer was satisfied. Regards.

Jim Brumbaugh was extremely helpful. He took his time to explain what was going on with mmy car and answered all of my questions. He also answered other questions I had regarding car features. He is a very nice man and I felt very comfortable before leaving the dealership. I definitely want to keep him as my service advisor. Thank you