Thank you. I appreciate the communication throughout the service of my vehicle.
6/23/2024
Elvis G. VERIFIED CUSTOMER
Mr Gaddy was very professional and transparent as can be , as a customer those are 2 key factors I take in consideration when having business or a service provided ! He answered any questions I had and was very polite . I appreciate those qualities. Thankyou
6/22/2024
Jhontrell J. VERIFIED CUSTOMER
I came in on 6/12/24 for a tire rotation, oil change, and fuel treatment. My car has not been driving right since my visit. My car felt like it was pulling something or a tire was wobbling. Upon investigation I notice my back left tire wire and thread is showing and it like something by is burning the tire.
6/22/2024
Robert B. VERIFIED CUSTOMER
Best service experience I've had at a dealership. The others that I won't name take forever when I already have an appointment then try to sell me parts I don't need. Thanks for being quick and helpful
6/22/2024
Lessie P. VERIFIED CUSTOMER
All Good
6/22/2024
Ralph W. VERIFIED CUSTOMER
Too many recommended services that had been performed not that long ago. Example: need to replace rack and pinion which was replaced just 72,000 miles ago. Original lasted 216,000 miles. Would like an explanation of this.
6/22/2024
Janet S. VERIFIED CUSTOMER
Much better service than another Toyota service dept in Charlotte
6/22/2024
Laura S. VERIFIED CUSTOMER
Eddie was fantastic
6/22/2024
Maude W. VERIFIED CUSTOMER
Thank you for your time and patience. When I didn’t understand the text I received while waiting for my car to be serviced, you took the time to explain it to me, also you informed me on other maintenance that I will need at a later date. Once again Thank You to You and Your Staff.
Ms. Maude W
6/22/2024
Maggie C. VERIFIED CUSTOMER
Kevin was great. I was a little frustrated coming into my appointment because the issue my car had should have been fixed on my prior visit and he was very understanding.
6/22/2024
David J. VERIFIED CUSTOMER
Excellent
6/22/2024
Ben H. VERIFIED CUSTOMER
Na
6/22/2024
Edward B. VERIFIED CUSTOMER
Great adviser
6/22/2024
Clifford P. VERIFIED CUSTOMER
She was the nicest person with the brightest personality. Definitely an asset to the Toyota of Gastonia team!
6/22/2024
Clarissa P. VERIFIED CUSTOMER
Mr. Gaddy did a excellent job with explaining and keeping me informed with my service visit. He provided exceptional customer service!!
6/21/2024
Margaret S. VERIFIED CUSTOMER
Thank you ????
6/21/2024
Joseph R. VERIFIED CUSTOMER
Jessica and Justin provided me with the most thorough evaluation of my 2002 Toyota Highlander and the recommended repairs needed, with price estimates! The Air Conditioning compressor was the priority on this visit, but I have to evaluate the future repair costs versus car payments for approximately 6 years. I am sure the V6 is only 1/2 way through it's lifespan, at my present mileage of 163,399 miles. Toyota quality and the great people that the dealership employs, are the reasons I keep coming back! Thank You!