The Toyota team was fast, friendly and professional. I appreciate the customer service!
Thanks,
Katie F
6/20/2024
Dwayne M. VERIFIED CUSTOMER
Eddie was extremely professional, knowledgeable, caring, understanding, kind, concerned, and the list of positive attributes continues. I would not want to work with anyone other than him. He makes sure the customer is completely satisfied. He takes pride in his job. He is the epitome of an outstanding employee. After a number of poor interactions with Toyota of Gastonia, he is the reason I stay. I know I can trust him. With all the competition out there Toyota should strive to have more employees like him. Management should learn from him how to treat people and be honestly sincere.
6/20/2024
Richard R. VERIFIED CUSTOMER
Great job as always.
6/20/2024
Nathaniel M. VERIFIED CUSTOMER
My Email Address is please make that correction on my record. Thank you.
6/20/2024
John M. VERIFIED CUSTOMER
I appreciate your honesty and help with understanding the service that was recommended.
6/19/2024
Lindsey M. VERIFIED CUSTOMER
I always feel super rushed as soon as I pull in to get out of my car and get the baby out. I asked the girl that was moving the cars to place a piece of plastic on the seat section under their bum because I just had my seats sanitized. She told me she would but I watched from the window at the parts department and she didn’t. When I checked out I asked her one more time and she lied directly to my face.
6/19/2024
Renee M. VERIFIED CUSTOMER
Always excellent
6/19/2024
Byron P. VERIFIED CUSTOMER
Everything was fine as I expected. The only thing was at checkout I asked for the overview of the service check information that needs to be fixed in the near future for my timing and budgeting needs.I. Did not receive it with the copy of my bill. Pleas email me the information so I can plan my next service visit.
6/19/2024
Kevin T. VERIFIED CUSTOMER
Everything went well with my visit.
6/19/2024
Robert G. VERIFIED CUSTOMER
Had an appointment for 2:30pm. Didn't leave until after 4:00pm and it wad a simple service. It's pointless to make am appointment.
6/19/2024
Paul W. VERIFIED CUSTOMER
Requested service was not performed! Contacted Serv. Mgr. after returning home and found discrepancy. Will return tomorrow.
6/18/2024
Japheth M. VERIFIED CUSTOMER
This is my first time meeting Mr Gaddy And it was a very pleasant encounter. Very personable in the service area. Makes you laugh even though you are about to spend money.
6/18/2024
Linda B. VERIFIED CUSTOMER
He identified a problem with my air filter and promptly replaced it. Went above and beyond when I came in just for oil change. Thanks so much
6/18/2024
James M. VERIFIED CUSTOMER
No comment!
6/18/2024
Nancy P. VERIFIED CUSTOMER
No
6/18/2024
Richard R. VERIFIED CUSTOMER
Thanks
6/18/2024
Jose R. VERIFIED CUSTOMER
Ryan was great! From the moment I spoke with him over the phone and helped me with a tire quote and them my interactions with him in person. He was friendly, knowledgeable and attentive. He may be the reason we may leave Concord and start coming to you guys. I noticed the positive difference in your service team and really glad about it.