Tuscaloosa Toyota Auto Repair Service

Gives me confidence in the services provided. Always a ???? smile

Great service as always!!

Chuck is great to work with and very knowledgeable.

Jeremy did a great job. Explained everything I would be charged for before it was done. Listened and answered my questions.

Tj and the whole team that worked with us on getting the car serviced while me and my fiancé were out of town was phenomenal they never seemed bothered or ever complained about the several calls made Saturday back and forth with changing the plan for picking the vehicle up. Mine and my fiancés work schedule being the same schedule as the operating hours as well was a what we thought would be a great challenge but TJ gave us several options to ensure we had the vehicle back exactly when we needed it. We both have Toyotas (mine a 24 Corolla purchased from this location and my fiancés 17 4runner which was also purchased here) and always make it a point to have our service work completed here and have never been disappointed and have always had immense help navigating a very tight timeline as well. JUST A SUGGESTION- One major thing that I believe your customers and employees in the service department would greatly benefit from would be the ability to pick up vehicles after hours via a locker with a designated slot and specific combination to enter and retrieve keys or something with similar security and functionality. It was not given to me as and option this service but in previous services I was given the option to have my car unlocked and the keys placed in side (or somewhere hidden on the outside of the vehicle) or that the security guard that watches the facility overnight would be able to give me the keys. Although this works just fine it leaves room for malicious intent and forces security to take a risk when being approached by a stranger at night which could cause safety issues for security and customer. (off course if the bill had been prepaid before arrival or if it was covered under a warranty) Other than that please don’t change anything this business is operating at a very high customer service level and the entire town is greatly aware of it so don’t fix what ain’t broken in other words!! Thank you greatly for reading my comments and hope my suggestion proves helpful in anyway possible!!

Will was great and communicated very will with every step with my vehicle. And the service was finished very quickly

Chuck was very professional and worked in a timely manner which for my schedule is awesome!

Every professional and explained all of the suggested services.

Garrett was amazing, we love coming to Tuscaloosa Toyota

Great job says it all

He was great

I was charged $6.50 for adding washer fluid to my washer reservoir but when I got home and looked under the hood no fluid had been added. I called and talked to the service advisor and he said they would make it right on my next appointment.

Chuck was patient with me and was wonderful help to me. Thank you for always having top notch team members!

Excellent service today!!

He did a good job, without the hassle

Ryan was very friendly, and he explained everything to me! I appreciated him taking the time to answer my questions.

Great Guy Knowledgeable Good people skills

Chad is my go-to guy for maintenance on my mom’s Lexus and my dad’s Mercedes. I have never been happier with the level of communication during servicing, or the quality of work done on these cars. Chad is the best service advisor I have ever had. Tuscaloosa Toyota is my happy place for car maintenance!

I appreciate Chad Watson’s help. He is professional and courteous. I deal with Chad every time I have service performed. He is my service man.

Chad is excellent! He's always very professional and caring! Top notch!! I hope he's in charge of the service department. If he's not, he should be!