Tuscaloosa Toyota Auto Repair Service

Chad Watson is an excellent service representative. He is very cognitive of my time and very attentive to my service needs. He makes me feel like I’m a part of the Toyota family rather than a nameless customer.

Good service

Customer service was great but had an appointment at 8:30 am dropped off car at 8:15 and had to wait two hours for an oil change and tire rotation. Would be great if service department would not overbook.

I doubt any one will be contacting me . I tried three times to speak to “anyone”that could tell me how long re-sealing the oil pan would take . No one there had any concern for me as a customer. The service it self was great but the people I had to deal with scheduling the appointment was a bad experience. I ask for a technician to call me to ask the simple question “how long should I expect the service to take” . One lady told me that they didn’t have access to a phone in that area . Grade school kids and prisoners have access to a phone so I know they just wanted me off the line so they could go on about their business. First time I called lady said she would have someone call me , two days later I still had not heard from no one . That was a Monday . Wednesday I called back and I ask to speak to a manager of service so the lady said she would put me thru , just got a “ voice box full not accepting any messages “ so I figure they had a good laugh about that . Like I said I just wanted any one to tell me about how long it would take . I know they have tech books or tech scripts that would have said 2 or 3 or 4 or what ever time to allow . That’s how they get paid . No one there had just the tiniest bit of respect for me as a customer. When we bought the Rav brand new 9000 miles ago , we could not have ask for a better salesperson, finance person or the main man (can’t remember his name but was told he owned the place) . They were great! The service people need to take lessons from them I believe . I even called back Thursday evening after getting the car serviced and ask to speak to the manager of service and left a voice mail . It’s Friday night at about 7:30 and still haven’t heard from him . You may wonder what’s the big deal ?? The deal is , we live about 45 miles away but I have a daughter and a sister that live in Northport and could have had one of them come meet my wife and son there and they could have dropped off the car and left with them but no one there cared enough to let me k ow how long it would take . If some one had said 3 hours -no big deal, if they said 6 hours -no big deal , if they had said we need to keep it overnight for the sealant to set up - no big deal because they would have known to leave with them . Instead they say there for 4 hours . Very unprofessional in my eyes . Very disrespectful to me as far as giving me information before hand . Just a bad experience that could have been avoided by a simple conversation that they refused to let happen. I’m just afraid that this is what they are trained to do - book the appointment and forget about any input from the customer.

Awesome job

Chuck Sansing is the best service advisor!!!! Only one we like to use!!!

Great guy ????????

Excellent service and very nice staff!

Very nice and helpful will definitely be back in the future

The technician was very efficient and courteous. I had absolutely no problem with him. I would recommend him to anyone needing service. However, I made an appointment for the recall on something to do with the front bumper. When they made the appointment I was told parts were ordered and would be there by the time I had my appointment. The parts did not come in and I will have to make another trip to get that fixed. I live 2 hours from Tuscaloosa and this is very inconvenient for me yo make another trip. This is the first time I’ve ever been disappointed in the dealership but I’m really not happy about making another trip.

Will was very helpful and Trey is a wonderful family friend!

Ryan was really thorough in explaining the services I needed and what services they done. I will be requesting him again for any services in the future.

Great service.

Appreciated Steve

I am always pleased with Chads service and have recommended him to friends.

None at this time!

Regarding my 08-28-2024 service visit: the technician tested my vehicle’s battery & recommended an “immediate” replacement of the battery because of an unidentified code the computer (or tester) produced. Because the battery is a 72 month battery (which was installed as a replacement of the original battery in December 2021), I declined the replacement (knowing the battery was still under full warranty). I had the battery tested at that location & their tester indicated zero problems (CCA & voltage were at the expected levels). I also had it tested at another location which also indicated zero issues with either the battery or the alternator. As of yesterday, I have never had a reason to believe Tuscaloosa Toyota was trying to trick me into buying something I don’t need, but because of yesterday, I’m very concerned that my trust is being tried by your dealership. I am not indicating that Chuck (my service advisor) was trying to mislead me. Neither am I accusing the technician (Tommie Robinson) of any attempt to mislead me. This could have simply been an issue with the testing instrument (things happen). The report I was given shows a picture of a tester but the image is so small that no information can be gained to either support or contradict the claim of a problem. I will say this, if I ever have reason to believe Tuscaloosa Toyota is being anything other than honest with me, I will be forced to find another operation to perform my vehicle service needs &, should I need a vehicle in the future, purchase that vehicle elsewhere.

N/A

I only trust Tuscaloosa Toyota and their service providers

Steve always does a good job