Thank you for the great service today. This was my first time at the service department having the oil changed after buying my truck. The waiting area is very nice. I truly wish it didn't take so long, but I will schedule earlier in the day hence forth.
8/21/2024
Stanley S. VERIFIED CUSTOMER
Yes
8/21/2024
Marion H. VERIFIED CUSTOMER
Chuck is the best you got
8/21/2024
Quanedra G. VERIFIED CUSTOMER
TJ was great, communicative, and patient.
8/21/2024
Steven G. VERIFIED CUSTOMER
Jeremy was excellent at communicating and working to solve our issues
We prefer working with him
8/21/2024
Jennifer D. VERIFIED CUSTOMER
Chad rocks
8/21/2024
Vicky D. VERIFIED CUSTOMER
Chad went above and beyond to help someone passing through town. It was so appreciated.
8/21/2024
Allen W. VERIFIED CUSTOMER
Did a great job. Good communication.
8/21/2024
Joshua B. VERIFIED CUSTOMER
Great service. I was well informed of what needed to be done and updated often. Thanks!
8/21/2024
Susan C. VERIFIED CUSTOMER
Actually Steve helped me because Chad was on the phone. Steve was great
8/20/2024
Jessie H. VERIFIED CUSTOMER
Ok!
8/20/2024
MARY ANN. VERIFIED CUSTOMER
service writer and mechanic were both friendly, polite, courteous and knowledgible. AND with a smile. Thank you.
8/20/2024
LINDA D. VERIFIED CUSTOMER
Awesome service
8/20/2024
Joyce H. VERIFIED CUSTOMER
Regular mtn, tire rotation. Appt 10am. 11:30 I was advised tires were off my van & I had a nail in one. 90 minutes after appt tires came off my van. Unacceptable to have this long a while, then wait again while tire was patched.2 1/2hours to get my tires rotated.
8/20/2024
Deborah F. VERIFIED CUSTOMER
I have never had a problem with Toyota Tuscaloosa and they will remain my service center of choice. Thank you.
8/20/2024
Jana B. VERIFIED CUSTOMER
We had the 7:00am time slot appointment and we were there almost 3 hours! Totally unacceptable!!!
8/20/2024
Margaret J. VERIFIED CUSTOMER
Two hours and 15 minutes is too long to wait just for tire rotation. It sat out in fourt 15 min and I got tired of waiting and went and ask why they had not told me it was finish . She sent me to TJ and he said he was busy checking people in. I just felt that was too long to have to wait. The last time I had tire rotation was 30 minutes top.