Did a good job of informing of work that needed on my vehicle
8/20/2024
Caroline S. VERIFIED CUSTOMER
I had a scheduled appointment for tire rotation today at 11:00 am. I arrived around 10:50 am and checked in. After waiting 1.5 hr, I asked how much longer. I was informed they were running behind and it would be 20-30 minutes. Shortly after, another representative informed me it could not be within 30 minutes. I chose to leave without any service performed today (after waiting 2 hrs). It was very frustrating and disappointing.
8/20/2024
Harold C. VERIFIED CUSTOMER
Jeremy was friendly and through.
8/20/2024
Rebecca H. VERIFIED CUSTOMER
Jeremy always provides excellent care and service!
8/20/2024
Robert L. VERIFIED CUSTOMER
Great experience….Thanks Much
8/20/2024
Julie S. VERIFIED CUSTOMER
I liked dealing with Ryan. He is very knowledgeable and not pushy.
8/19/2024
James M. VERIFIED CUSTOMER
Ok
8/18/2024
HILDEGARDE A. VERIFIED CUSTOMER
Great job!
8/18/2024
David S. VERIFIED CUSTOMER
They had to order a part to fix our third row seat and nobody has called us to let us know if it has come in yet.
8/18/2024
Lisa G. VERIFIED CUSTOMER
Service was greatly appreciated
8/18/2024
Shawn S. VERIFIED CUSTOMER
Chad was very courteous and helpful this morning. I did not have an appointment but he did his best to get me in and out and I really appreciate that. That’s great customer service. That’s why I buy all my vehicles from Tuscaloosa Toyota. Shawn and Conswella Smith
8/18/2024
Kennedy W. VERIFIED CUSTOMER
He was super nice! The best person I’ve interacted with at Tuscaloosa Toyota and at car shops in general!
8/18/2024
Jaime K. VERIFIED CUSTOMER
Excellent
8/18/2024
Phillip H. VERIFIED CUSTOMER
Brandon Watkins always provides great service. The cashiers are extremely friendly also. Completely satisfied from start to finish.
8/18/2024
Connie A. VERIFIED CUSTOMER
They were very thorough. Very nice and polite.
8/17/2024
Roy E. VERIFIED CUSTOMER
Steve did his usual good job of taking good care of me
8/17/2024
Rosa M. VERIFIED CUSTOMER
Even though my car could not be fixed I was not with empty apologies . Philip is going to call Toyota and tell them the problem and he is going to call me back with their suggestions.
Jeremy was kind and professional.
8/17/2024
Susan L. VERIFIED CUSTOMER
Great service. Ryan was great
8/17/2024
MATTHEW R. VERIFIED CUSTOMER
Thank you
8/17/2024
Sheree B. VERIFIED CUSTOMER
Always always takes care of us. Great to work with. The best....