I wait for a hour to hear they couldn't take my tires off
8/16/2024
Danny S. VERIFIED CUSTOMER
Very good mr sansing got me in and out thank you I will always come back
8/16/2024
Martha W. VERIFIED CUSTOMER
I won’t a free sternest on my 2017 Carman
8/16/2024
Jasmine W. VERIFIED CUSTOMER
Will Averett was very helpful and made the process very tolerable
8/16/2024
Jenniffer L. VERIFIED CUSTOMER
One point of dissatisfaction was the fact that the parts needed for the REPAIR had been in the Parts Department and I was never called. The other point of dissatisfaction was when I called the Service Department to make an appointment, the person transferred ME to the Parts Department to ask THEM about the status of the parts. The Parts Department then transferred ME back to the Service Department. Perhaps it would make for a better customer experience if I was placed on hold while left and right hand spoke to each other.
8/15/2024
Mack H. VERIFIED CUSTOMER
Very satisfied
8/15/2024
George B. VERIFIED CUSTOMER
Jeremy Beck is a very honest person. He is thorough and very polite whenever he has serviced our vehicles. We also appreciate Paul Hardin for taking so much time with us to explain each detail regarding the services we asked for on our last service.
8/15/2024
Richard F. VERIFIED CUSTOMER
THANKS
8/15/2024
Scarlet P. VERIFIED CUSTOMER
Great service
8/15/2024
Sara Z. VERIFIED CUSTOMER
Very professional and pleasant!
8/15/2024
Kristin F. VERIFIED CUSTOMER
This was an easy process. So thankful for that.
8/15/2024
Peggy H. VERIFIED CUSTOMER
I was very satisfied with the service. Chuck was very considerate and thorough with the service. Our overall experience with Tuscaloosa Toyota was positive today.
8/15/2024
Not-Provided T. VERIFIED CUSTOMER
Steve has always been great!
We have dealt with him for years .
8/15/2024
Kristine W. VERIFIED CUSTOMER
Na
8/15/2024
Erin M. VERIFIED CUSTOMER
We always appreciate Chuck!! Thanks again!!
8/15/2024
David F. VERIFIED CUSTOMER
Very pleased with Ryan very nice young man
8/15/2024
Mitzi H. VERIFIED CUSTOMER
Will was great… your paint guy left the scratched high with black paint. I went from a scratch whit on black paint to a raised black area. The scratch didn’t disappear it’s just a different mar on the car. It is small thankfully and he did clean up my headlight cover. Not as professional as I thought it would be but better than it was…
8/15/2024
Cindy Z. VERIFIED CUSTOMER
Chad was great. Pleasant and helpful. I’ll request him again.
8/15/2024
Vernon R. VERIFIED CUSTOMER
Wait time was long. Almost 3 hrs to rotate tires and repair (patch) driver back tire seemed long wait when had appointment at 10:30.