Always satisfied with your service. Thanks for all that you do.
8/13/2024
Kenneth W. VERIFIED CUSTOMER
I scheduled to have my oil changed today and sat for 2 1/2 hours today for nothing. The reason I came in was …1- because my sticker said it needed to be changed at 52,000 and my car was reading 54,000. 2- my car kept telling me maintenance required. 3- my husband rather me get my oil changed every 5000 miles. I arrived around 7:30 this morning with my appt being at 8:00. After 2 1/2 hours and of patiently waiting , I asked someone what was taking so long. The adviser came out and told me they had difficulties already today and then went on to tell me my oil didn’t need changing o my my tires needed rotated which I had that done last week. So basically I sat there for 2 1/2 hours for nothing. He wanted one less job to have to deal with because of their difficulties. Was not a good way to start my week. My husband was pissed and said we will never ever bring another car there. I will just drive to Bham and pay more. Need to do better with your scheduling and communication with customers.
8/13/2024
Ashley P. VERIFIED CUSTOMER
I was reached and brought in for my battery replacement on warranty. My issue was handled very well and swiftly. Thanks always Brandon.
8/13/2024
BRENDA J. VERIFIED CUSTOMER
Jeremy was very informative and kept me posted on my car. Very courteous
8/13/2024
Charles G. VERIFIED CUSTOMER
Every was great and Ryan was great as usual
8/13/2024
Kim D. VERIFIED CUSTOMER
I love TJ. He is an amazing person. He was able to fit me in without an appointment and to be honest it felt like I was there in less time than I would have been had I had an appointment. He warned me in advance that it may take longer but as is usual he was very friendly and took care of my needs in a pinch.
8/12/2024
Janna G. VERIFIED CUSTOMER
TJ was very nice to us.
8/12/2024
Charles K. VERIFIED CUSTOMER
Will is exceptional!
8/12/2024
Mary W. VERIFIED CUSTOMER
Yes
8/11/2024
Danny K. VERIFIED CUSTOMER
Had an appt at 830 for 25000 mi service. I was still there at 10:00 once I checked on my car it came out in about 10 minutes. Drove rough when we checked tire pressure all 4 were different. Front driver side was 40, passenger front was 34, back driver 37 , passenger back 36. That should not happen. My husband keeps all of them the same and checks them regularly. But this happens every time the tires are rotated
8/11/2024
Bridget N. VERIFIED CUSTOMER
They took my money and didn’t fix my car when I found out my car wasn’t worked on I asked for my money they said they couldn’t give it back and made me buy my own parts to fix it manager told me not to ever bring my cars back there to be serviced I was A woman who was taken advantage of if it were not for my brother coming and advocating for me they would have taken me for 545.00 never been so humiliated in all my life I was going to get another car through Tuscaloosa Toyota but I will never after the treatment I received
8/11/2024
Doyle S. VERIFIED CUSTOMER
I got excellent service from Brenton and would recommend him and Tuscaloosa’s Toyota to anyone.
8/11/2024
Melanie J. VERIFIED CUSTOMER
David Holliday needs a raise ????
8/11/2024
Bernard B. VERIFIED CUSTOMER
From the time I arrived on through the service and checking out, Ryan & the staff were beyond incredible and the experience was top notch to say the least. Customer service to another level.
8/11/2024
Keri C. VERIFIED CUSTOMER
Thank was a big help with the problem I was having with my phone charger
8/11/2024
WAYNE S. VERIFIED CUSTOMER
He did a great job of keeping me informed on my truck.
8/11/2024
Amarus M. VERIFIED CUSTOMER
MR COLE always make sure I'm super straight everytime I get service . He is very CONSISTENT with delivery of the highest quality service everytime I come thru and it's been a few years now ever since I got out the military I appreciate you all
8/11/2024
Isabelle H. VERIFIED CUSTOMER
Had a great experience!
8/11/2024
Buddy F. VERIFIED CUSTOMER
As always, Steve provided excellent service in a professional, friendly manner!