Brandon is the only person I will ever bring my car too. He took time to make sure everything was done right . The new van has had way more problems than a new car should have. Brandon understood I was frustrated and told me he would get it fixed and He did!! He is the only reason I didn’t trade the car in and get a Honda . You might want to find away to keep him around
7/28/2024
Tammy C. VERIFIED CUSTOMER
Very helpful and nice
7/28/2024
Richard M. VERIFIED CUSTOMER
A little long of a wait but all in all it was a much better visit than the first . Thank you
7/28/2024
Asheley R. VERIFIED CUSTOMER
BRANDON IS A GREAT CUSTOMER SERVICE REPRESENTATIVE FRIENDLY NICE & HUMBLE (:
7/28/2024
Veronica B. VERIFIED CUSTOMER
Will was very professional. And I was very impressed and satisfied with how accurate he was with my car service. He did an excellent job.
7/28/2024
Judith Y. VERIFIED CUSTOMER
Very efficient
7/28/2024
Taylor E. VERIFIED CUSTOMER
Only came for a tire rotation and they checked every box off but a tire rotation which was weird considering they have checked the box off before and put the number on there. Also my tire rotation is usually 29 and now it’s 31 and they added a $6 fee I’ve never had before when I have had my fluid levels “topped off”. Also I’ve always gotten a print off of my check list and this time I got nothing but a receipt . But at least I got in and out in 30 min……. Which makes me further belive they didn’t rotate my tires considering I was the last car to get checked in that morning…….i have had good experiences in the past though…..
7/28/2024
Meghan S. VERIFIED CUSTOMER
Very quick service today!
7/28/2024
Customer C. VERIFIED CUSTOMER
Will Averett did a great job!!! I came in late without an appt. He found out the problem and had it fixed while being so nice courteous!! I cant say enough good about Will! He is the reason I will continue to go to Tuscaloosa Toyota!!! He needs a raise!!!! Thank you for hiring young men like him!!!
7/28/2024
Erin B. VERIFIED CUSTOMER
Fast and quick
7/28/2024
Patrick F. VERIFIED CUSTOMER
This was my first time taking in my Tacoma to be serviced. Brenton explained the process very clearly. The waiting area was very comfortable and didn’t take long at all considering I had a recall to take care of as well.
7/28/2024
Clayton M. VERIFIED CUSTOMER
Ryan was excellent in interactions with regard to scheduling services and double checking that services had been performed properly. He also described several tire package options including warranties that come with these tire packages after service was completed. Overall very professional and customer service oriented employee.
7/27/2024
Lee M. VERIFIED CUSTOMER
Excellent service
7/27/2024
Judy M. VERIFIED CUSTOMER
Good job.
7/27/2024
Gregory A. VERIFIED CUSTOMER
Updates from the Techhnician on the Service
App as to how much longer over an hour in on the
Work would be helpful and appreciated
7/27/2024
Ashley P. VERIFIED CUSTOMER
Brandon is always so helpful and explains everything in detail.
7/27/2024
Sabrina T. VERIFIED CUSTOMER
I had an appointment for an oil change and it took 2 hours. I did ask for a button on the seat to be checked but they said it was fine so that shouldn’t have added that much time. I noticed my car was ready and had to go ask if it was done. Many people that came after me left well before me.
7/27/2024
Charles B. VERIFIED CUSTOMER
You guys always have great service
7/27/2024
Phyllis S. VERIFIED CUSTOMER
I thought the wait time between getting the text message from the technician about my car was too long. All he done was an oil change and rotate the tires. This took two and a half hours. No one checked in with me the entire visit. I had to go look for someone to ask if there was a problem with my vehicle.