I had just got a phone call that was upsetting. The young lady that walked me out was very kind even tho I spoke negatively. I don't recall her name but I'd sure like her to know I apologize.
7/27/2024
Mr. K. VERIFIED CUSTOMER
Mr Watkins is great. My issue is not with him; it’s about the very frustrating customer service. I’ve brought my car to Toyota for now 30 years. Due to an apparent system change, the technicians no longer use my preferred contact (cell phone), nor list my name correctly. Everything is routed to my wife’s cell phone. Every approval first goes to her contact info. That makes the system very cumbersome. My wife has to update me on my car. Suddenly, also, I’m listed as “A. Kreiser.” That’s not correct. If the system remains as poor, I’d rather take the care to a service provider that is closer.
7/27/2024
Ronnie L. VERIFIED CUSTOMER
Thanks
7/27/2024
Donnie H. VERIFIED CUSTOMER
Mr. Watkins did not return my phone call regarding my vehicle. My truck was brought in for an oil change and tire rotation. Additional services were recommended regarding my air conditioning system. I approved one of those services. I was later informed that my radio was no longer working. I called the service advisor to determine if the issue had been resolved. The service manager called me before closing. I missed his call. I called Mr. Watkins the following day (07/26/24) to follow up on the issue. He did not return my phone call. The service manager sent me a text indicating the manager was off work due to illness. I'm not sure if Mr. Watkins was also off work on 07/26/24. This experience has been frustrating.
7/27/2024
Jacob S. VERIFIED CUSTOMER
Brent did awesome took care of the issues we had and made it very simple will now be future service advisor
7/27/2024
Emma W. VERIFIED CUSTOMER
Good customer service
7/26/2024
William R. VERIFIED CUSTOMER
Excellent service
7/26/2024
Sam D. VERIFIED CUSTOMER
My Service Representative was friendly. Improvement can be in the speed of service. I had an appointment for my car to be serviced, & finally left 3 hours afterwards. I can go to other places, & be out in 15 minutes with no appointment.
7/26/2024
Stephanie L. VERIFIED CUSTOMER
The gentlemen was a gentleman! Thank you!!
7/26/2024
Billy P. VERIFIED CUSTOMER
Great job
7/26/2024
Winston M. VERIFIED CUSTOMER
Everything went great.Paul Hardin runs a tight ship. Well done..
7/26/2024
Anita S. VERIFIED CUSTOMER
Brenton Fisher has great customer service and he did a great job seeing my car was taken care of in a timely manner. It’s employees like him, that I love Tuscaloosa Toyota!
7/26/2024
David C. VERIFIED CUSTOMER
Your "technician" needs to learn how to change a fogLight bulb in a 2024 limited. There are videos on how to do it.
7/26/2024
Gerald B. VERIFIED CUSTOMER
No problems as usual. Chuck took care of everything.
7/26/2024
Don C. VERIFIED CUSTOMER
I trust Jeremy and he gets me in and out as quickly as possible.
7/26/2024
Morris W. VERIFIED CUSTOMER
Jeremy always provides any and all the necessary information I need about the service needed or upcoming services that may be required on my vehicle. The issue I have with my service has nothing to do with what Jeremy does it’s usually with what the technician has done or didn’t do. When I mention any issue to Jeremy, he does his best to try a resolve the issue.
7/26/2024
Blake P. VERIFIED CUSTOMER
Great service at dealership.
7/26/2024
John B. VERIFIED CUSTOMER
Harrison was excellent and kept in touch during the whole process. Very professional!
Thanks,
John B
7/26/2024
Charlie W. VERIFIED CUSTOMER
Love The Rapid Service I Received
7/26/2024
Julian A. VERIFIED CUSTOMER
Will was awesome. Very professional and made sure I was taken care of. You don’t fiind people who have great customer service anymore and he went above and beyond. Thank you Will.