The waiting room is very spacious and comfortable, but the time it took to do an oil change was a little long considering we had an appointment. I feel confident though that the job was done well. The way they treat customers is top-notch. My only concern was the time.
7/19/2024
Jutta B. VERIFIED CUSTOMER
We had an appt for 1pm for oil change and tire rotation. At 2:30 I received a text message linking to a long list of services recommended. We did not approve those recommendations. Our vehicle was finally ready at ~3:30. This seems like a long time to complete scheduled service. Additionally, the reminder for next oil change is incorrect. It reads 215,749 miles for next service. My car currently has 90,500 miles. Now, I wonder if my service was confused with that of another customer and what services were actually performed on my car.
7/19/2024
Lucas S. VERIFIED CUSTOMER
Don't stop with your customer service and great service. I know lots of people bring other brands in because the service is so good..
Ryan does a outstanding job. Very professional.
Keep up the good work
7/18/2024
Andrew K. VERIFIED CUSTOMER
First time at the Tuscaloosa location. Easy, friendly and efficient. We just moved here and glad to have found my new Toyota home.
7/18/2024
Beth T. VERIFIED CUSTOMER
He was hard to contact.
7/18/2024
Freddie A. VERIFIED CUSTOMER
Everything was good ????
7/18/2024
Matthew B. VERIFIED CUSTOMER
Always great staff and service. So happy I bought a Toyota
7/18/2024
Steven B. VERIFIED CUSTOMER
Always ready to help. He listens to what you need. Keeps you updated on the progress of repairs.
7/18/2024
Lasonya D. VERIFIED CUSTOMER
He explained every thing about my service well, actually I got my car back faster than I thought I was.
7/18/2024
Eric W. VERIFIED CUSTOMER
Na
7/18/2024
Dana M. VERIFIED CUSTOMER
Thank you for doing great service in a timely manner
7/18/2024
Daniel D. VERIFIED CUSTOMER
Great experience
7/18/2024
Joy C. VERIFIED CUSTOMER
Chad always takes care of me !!! I won’t go anywhere else !!!!
7/18/2024
Toni R. VERIFIED CUSTOMER
Chad was super friendly and helpful. Took time to go over everything with me and explain everything, despite being busy. I didn't feel rushed or like I wasn't important. I appreciated his kindness & professionalism.
7/18/2024
Julia E. VERIFIED CUSTOMER
I always request Jeremy because he genuinely cares that I am taken care of. He always goes the extra mile for me. Just one more reason why I have been a customer for so many years.
7/18/2024
Michelle K. VERIFIED CUSTOMER
Chuck was very helpful, knowledgeable about my vehicle and most of all respectful.
I don’t trust anyone but Chuck with my vehicle.
7/18/2024
Melissa W. VERIFIED CUSTOMER
Thanks yo Chad for his courteous customer service and and willingness to offer his assistance for any other needs in regards to my vehicle.
7/18/2024
Grady B. VERIFIED CUSTOMER
Everyone was very nice.
7/18/2024
Dexter S. VERIFIED CUSTOMER
We have bought two new vehicles from Toyota. This is the first time we have purchased Toyota vehicles and Chad Watson has given us excellent customer service with service maintenance and recalls with each visit.