I've been working with Chuck for years. Customer service with him is top tier!
7/16/2024
Cheryl W. VERIFIED CUSTOMER
My experience at Toyota has been not short of amazing. I am extremely satisfied with my purchase and the service I receive.
7/16/2024
Kelly C. VERIFIED CUSTOMER
The receipt seemed odd. Since I was told there is nothing wrong the the electronic steering ( it was only grease that melted and dropped into the vehicle) there was nothing to repair. There were three recommendations. I did decline the recommendations but I did not decline repairing the leak from the steering column.
Thank you.
7/16/2024
Elvis Z. VERIFIED CUSTOMER
Great job
7/16/2024
Vickie G. VERIFIED CUSTOMER
Great service
7/16/2024
Erskine D. VERIFIED CUSTOMER
Top notch service from Jeremy on very busy day.
7/16/2024
Shawn P. VERIFIED CUSTOMER
It took 15-20 minutes to get someone to help me, others behind me got help before I did. Nothing was explained about recommended services, no one notified me when my car was ready until after I called and asked and my car was there nearly 3 hours for just a tire rotation. They did some inspection that cost me $6.00 with telling me there was a charge for it until I picked up my vehicle. Very unprofessional. I asked them not to move my seat bc of my stroke, surgeries and 160+ mile drive home but it was moved anyway. The other guy I’ve had help by is way more professional and helpful. Bad experience all around.
7/16/2024
Gerald B. VERIFIED CUSTOMER
Great service as usual.
7/16/2024
Celestine M. VERIFIED CUSTOMER
Excellent service.
7/16/2024
Ryan H. VERIFIED CUSTOMER
Ryan was efficient and professional even dealing with a fellow coworker to make sure things where done correctly
7/16/2024
Christopher E. VERIFIED CUSTOMER
Thanks
7/16/2024
Joel M. VERIFIED CUSTOMER
Thank you for honoring the estimate for repairs sent to us.
7/16/2024
Katherine K. VERIFIED CUSTOMER
My check engine light came on suddenly on the way to work. Dropped by at lunch and they had my car ready by the time I got off work. Great customer service! Kept me informed all afternoon on the progress of the repair!! Thank you!!
7/16/2024
Jack E. VERIFIED CUSTOMER
Excellent service
7/16/2024
Helen S. VERIFIED CUSTOMER
Very quick and good.
7/16/2024
Rafael A. VERIFIED CUSTOMER
Excellent service!
7/16/2024
Laudis L. VERIFIED CUSTOMER
Brandon is a very nice and informative man
7/16/2024
Hailee W. VERIFIED CUSTOMER
When I arrived at 2P- Jeremy was on the phone (which I totally understand) but this delayed my vehicle being serviced for quite some time. (It sat in the line for a while before being taken back) I could’ve been okay with that but the entire appointment I was pushed aside. I had both kids with me (2 and 6) and we were there for almost 3 hours for an oil change and tire rotation. I get a text with no explanation about add ons that are recommended and the total was going to be $500. I just bought tires and the required spark plugs for my vehicle back in April. I ended up having to ask another advisor what was needed or not needed as Jeremy was in a pretty bad mood and had already told me he was behind and would be with me when he could. (At this point it was 4P) I mentioned to him that I had a large deposit I needed to get to the bank and that was my rush. When checking out he told me that he was eating lunch the last time I was looking for him and he wasn’t going to “not eat.” At this point- I don’t want to use Jeremy as a service advisor again. This is my 3rd vehicle from Tuscaloosa Toyota and it’s also the first bad experience I’ve had. I’ve also referred 2 people who purchased vehicles with Tuscaloosa Toyota in the last year. Maybe yesterday was a bad day for him- I’m unsure but I was not treated as I should have been.