Tuscaloosa Toyota Auto Repair Service

I've been working with Chuck for years. Customer service with him is top tier!

My experience at Toyota has been not short of amazing. I am extremely satisfied with my purchase and the service I receive.

The receipt seemed odd. Since I was told there is nothing wrong the the electronic steering ( it was only grease that melted and dropped into the vehicle) there was nothing to repair. There were three recommendations. I did decline the recommendations but I did not decline repairing the leak from the steering column. Thank you.

Great job

Great service

Top notch service from Jeremy on very busy day.

It took 15-20 minutes to get someone to help me, others behind me got help before I did. Nothing was explained about recommended services, no one notified me when my car was ready until after I called and asked and my car was there nearly 3 hours for just a tire rotation. They did some inspection that cost me $6.00 with telling me there was a charge for it until I picked up my vehicle. Very unprofessional. I asked them not to move my seat bc of my stroke, surgeries and 160+ mile drive home but it was moved anyway. The other guy I’ve had help by is way more professional and helpful. Bad experience all around.

Great service as usual.

Excellent service.

Ryan was efficient and professional even dealing with a fellow coworker to make sure things where done correctly

Thanks

Thank you for honoring the estimate for repairs sent to us.

My check engine light came on suddenly on the way to work. Dropped by at lunch and they had my car ready by the time I got off work. Great customer service! Kept me informed all afternoon on the progress of the repair!! Thank you!!

Excellent service

Very quick and good.

Excellent service!

Brandon is a very nice and informative man

When I arrived at 2P- Jeremy was on the phone (which I totally understand) but this delayed my vehicle being serviced for quite some time. (It sat in the line for a while before being taken back) I could’ve been okay with that but the entire appointment I was pushed aside. I had both kids with me (2 and 6) and we were there for almost 3 hours for an oil change and tire rotation. I get a text with no explanation about add ons that are recommended and the total was going to be $500. I just bought tires and the required spark plugs for my vehicle back in April. I ended up having to ask another advisor what was needed or not needed as Jeremy was in a pretty bad mood and had already told me he was behind and would be with me when he could. (At this point it was 4P) I mentioned to him that I had a large deposit I needed to get to the bank and that was my rush. When checking out he told me that he was eating lunch the last time I was looking for him and he wasn’t going to “not eat.” At this point- I don’t want to use Jeremy as a service advisor again. This is my 3rd vehicle from Tuscaloosa Toyota and it’s also the first bad experience I’ve had. I’ve also referred 2 people who purchased vehicles with Tuscaloosa Toyota in the last year. Maybe yesterday was a bad day for him- I’m unsure but I was not treated as I should have been.

Thanks.

Great service as always!