Extremely satisfied with all Will did for me and my Camry…got me back on the road quickly and with assurance that everything was running smoothly
7/6/2024
Twilla S. VERIFIED CUSTOMER
You broke my AC and you HAVEN'T fixed it yet!!!!
You tried to send it home with NO air and everyone had left for the Fourth. Therefore, you ruined my Fourth. Also girl who checked me out was ruid and compromised my card and didn't apologize and got mad at us because she didn't know what she was doing and wouldn't listen when I tried to explain.
7/6/2024
Dena M. VERIFIED CUSTOMER
It was a busy day in the service department (July 5th) but, they completed the work within the estimated time frame. Jeremy was very professional, friendly, and competent.
7/6/2024
Norma S. VERIFIED CUSTOMER
I waited 2 hours and 49 minutes at the dealership for this service appointment. This is unacceptable. The only reason I got to leave when I did was because I asked about my car and they realized I was still there. My car had been sitting in the pickup line for an hour and a half and they never called me up to get it and leave. I know this because of the text messages I received about the appointment while I was waiting.
This is the third time I’ve had to wait for an extended amount of time at this dealership. Mind you, all of these service appointments were scheduled online prior to the service—not walk ins. If I didn’t have a maintenance package on my vehicle, I wouldn’t bring my car here since they clearly don’t value customers’ time.
I will be reaching out to the service manager about this experience.
7/6/2024
Christy A. VERIFIED CUSTOMER
I had to wait longer than usual but it was the day after a holiday and very busy.
7/6/2024
Gregory S. VERIFIED CUSTOMER
Jeremy was awesome to work with…and the staff was timely in their communication
7/6/2024
Fredelyn G. VERIFIED CUSTOMER
He explained and answers all my querries and treat costumer well.
7/6/2024
Bill H. VERIFIED CUSTOMER
Well as you know, Chuck Sansing is excellent, and certainly just gets things done. Thank you for having him there for the Customers!
7/6/2024
Abraham S. VERIFIED CUSTOMER
Not a problem
7/6/2024
Elizabeth G. VERIFIED CUSTOMER
After getting reminders of the appointment, iI incorrectly wrote it down and arrived about 40 minutes late. That messed up TJ’s schedule. My wait time was much longer than usual, but my tardiness was a factor.
7/6/2024
George J. VERIFIED CUSTOMER
seems to be a schedule problem
7/6/2024
Ashley H. VERIFIED CUSTOMER
Will is a great employee and kept me informed the entire time! He’s very professional and I will choose him to work with when I return for future service needs!
7/6/2024
Amos J. VERIFIED CUSTOMER
The technician never discussed the car with me. First time that’s ever happened to me there. And I come in regularly with all 3 vehicles regularly. Hate Paul Hardin was off that day!
7/6/2024
Timothy G. VERIFIED CUSTOMER
Great Job!
7/6/2024
Timothy W. VERIFIED CUSTOMER
Great service. In and out quick.
7/6/2024
Genovia L. VERIFIED CUSTOMER
Mr Beck was very helpful and he kept me well informed about the status of my vehicle.
7/4/2024
Emily R. VERIFIED CUSTOMER
It took 3 hours. I was told 3 different times that my car was almost ready, only to have to wait 30 to 45 minutes longer. I understand it was the day before a holiday, but if you have an appointment you should not have to wait that long. I understand that the men were under pressure to get the job done and get to the next one, but I should have been kept up to date better than I was. I expected maybe 2 hours but not 3.