This is a great dealership, and the service department (Chad Watson) makes the experience with the dealership even better. This is exceptional service after the sale and it makes all the difference to me.
Thanks
6/13/2024
Billy S. VERIFIED CUSTOMER
No complaints
6/13/2024
Mattie A. VERIFIED CUSTOMER
T J is always courteous and respectful and keeps me in the loop of what
Service is needed and what’s being done.
6/13/2024
Chad W. VERIFIED CUSTOMER
Best service manager in the shop! I always go directly to him. He is very helpful!
6/13/2024
Miranda A. VERIFIED CUSTOMER
Steve Woods is unfailingly helpful and patient. He explains everything and always informs me about progress Because of service like his I have been a customer at Tuscaloosa Toyota for over 30 years. Thank you.
6/13/2024
Shameria P. VERIFIED CUSTOMER
Wasn’t informed about vehicle process after ordering parts !
6/13/2024
Sharon B. VERIFIED CUSTOMER
So polite and helpful very pleased
6/13/2024
Will A. VERIFIED CUSTOMER
Will A
6/13/2024
Allison B. VERIFIED CUSTOMER
Very nice and got the job done!
6/13/2024
Dawn M. VERIFIED CUSTOMER
Love my Toyota dealership, everyone I dealt with today was so friendly and helpful.
6/13/2024
Tony B. VERIFIED CUSTOMER
Nothing against Mr. Woods. I have a roaring/vibration at 70mph on my 2021 Tacoma. I requested balancing tires and it was performed. Tech stated that the tires “cupping” could be the cause, but no one is certain what is causing it. I feel like I can’t throw hundreds of dollars away at each visit just to try to figure out the problem. If would be nice if someone offered to troubleshoot the problem. Is it a wheel bearing? Let’s check. Could it be an unbalance drive shaft? Let’s check. That didn’t happen. This is my 4th vehicle I’ve purchased from Tuscaloosa Toyota n the last 20 years. Mg loyalty should count for a bit more effort. Again, I don’t want anyone to be in trouble. That’s not my goal. I just want it fixed or tell me the roar is not a safety issue. That roar isn’t normal. Especially after having the tires balanced and rotated. Even had ghe alignment adjusted.
6/13/2024
Kelly B. VERIFIED CUSTOMER
Steve is always so kind and helpful. He always does an amazing job and is most trustworthy.
6/13/2024
Barbara I. VERIFIED CUSTOMER
He was very nice.
6/13/2024
Glenda T. VERIFIED CUSTOMER
Chad Watson is awesome, thank you
6/13/2024
Wanda S. VERIFIED CUSTOMER
Very good at his job
6/13/2024
Glanna C. VERIFIED CUSTOMER
I was extremely pleased with the service I received!
6/12/2024
Renee Lynette. VERIFIED CUSTOMER
This was my first service appt (5000 mi). I was satisfied with the service, but I can’t say “completely”. I picked the first afternoon appt assuming y’all would not be behind. I had to wait a bit longer than I had expected. I did receive an apology, so that was nice.
6/12/2024
Cecile H. VERIFIED CUSTOMER
Thank you
6/12/2024
Angie O. VERIFIED CUSTOMER
He was very helpful and kept me informed throughout the work being done on my car