Steve has always been courteous and informative about the status of our vehicle. He communicates well with my wife and I while the vehicle is in for service. I feel fortunate that I can count on Steve when we need to schedule service on our vehicle.
5/14/2024
Gregory C. VERIFIED CUSTOMER
Service Technician did not inform me that my vehicle was ready.
I had to discover that on my own. When the cashier walked with me to my vehicle we stopped by the technician’s desk to be sure the multi point inspection report was emailed to me.At no point did the technician acknowledge any inconvenience on my part nor apologize to me.
5/14/2024
Tyler H. VERIFIED CUSTOMER
It took 3.5 hrs to do a 45,000 tire rotation and inspection after I had specifically made an appointment for that morning. Then they said the truck needed 9 lug nuts replaced when y’all are the only ones who have ever touched the tires. Not TJ, but another guy that sits beside him told me over the phone that the lugnuts are now made with a softer composite and that’s why they get “worn out”, I inspected one of them and it looked to me like the impact drill wasn’t fully pressed onto the nut when taking them off. Do better.
5/14/2024
Janette D. VERIFIED CUSTOMER
Great customer service
5/14/2024
Stephanie S. VERIFIED CUSTOMER
Brent was FANTASTIC! So grateful!
5/14/2024
Robert W. VERIFIED CUSTOMER
Steve is always great! He knows what he’s doing and very helpful
With any questions or concerns!!
5/14/2024
Eldon S. VERIFIED CUSTOMER
Appointment at 10.00 took 3 hours to rotate four tires and check fluids on first 5000 service not happy when you had 10.00 appointment and got out 1.00
5/14/2024
Orly A. VERIFIED CUSTOMER
Liking that now you have the service in video
5/14/2024
Michael B. VERIFIED CUSTOMER
Great turnaround time. Fantastic waiting space.
5/14/2024
Patricia C. VERIFIED CUSTOMER
Very congenial staff. All that I encountered were first rate!
5/14/2024
Kimberly M. VERIFIED CUSTOMER
We had an appointment at 9:30 for an oil change. My husband arrived early and vehicle checked in at 8:45. He finally left at 2:03. Over 5 hours!!! He kept asking what was taking so long Said they lost the paperwork. Very disappointed with this time frame to change oil. My husband was not happy at all.
5/14/2024
Legend B. VERIFIED CUSTOMER
Love Toyota
5/14/2024
Tammi W. VERIFIED CUSTOMER
Great job
5/14/2024
Mary G. VERIFIED CUSTOMER
Brandon did a excellent job helping me.
5/14/2024
Stephanie L. VERIFIED CUSTOMER
Very organized and professional
5/13/2024
Drew P. VERIFIED CUSTOMER
Harrison is an excellent advisor. I am grateful for him handling our vehicles. He will be our go to as long as he is at Tuscaloosa Toyota .
5/13/2024
Tracey C. VERIFIED CUSTOMER
Harrison was great
5/13/2024
Cherilyn W. VERIFIED CUSTOMER
The maintenance was unexpected on 5/11, I was on my way out of town and my car stalled. I got it there and told Jeff what happened and where I needed to be. He didn’t take long to find out the problem and even was willing to go get the part himself if it wasn’t in stock to speed up the process. Jeff is an exceptional employee. Thanks to him and the mechanics I made it on time to my event . And the price wasn’t outstanding lol ! ????
5/12/2024
Mary S. VERIFIED CUSTOMER
Job well done . I’m completely satisfied with my car as always thank you .