Tuscaloosa Toyota Auto Repair Service

Great job

Chase was super friendly, went over all of my options and made sure I knew what was being done and what needed to be done. He even walked me to my car after the service was finished and shook my hand and told me to have a good day. Super friendly and polite guy.

Great service

TJ was very nice and informative

Thanks

Ryan is an excellent employee

TJ is very friendly and handled my appointment perfectly

Ryan is so knowledge about the problem I had with my Prius. He was an answer to my prayers. We learned a lot about my Prius from Ryan. He helped us get my battery jumped off so we did not have to call a wrecker for towing to your dealership. I appreciate all that he taught us and the money and stress he saved us during this unexpected situation today.

As always I was kept informed on the work being performed and given a good estimate of the time needed to complete the work

It is always a pleasure working with Mr. Beck. He is very calm and compassionate toward his clients.

Ryan was friendly and informative

The service was great and I was highly pleased with the manner in which Chuck Sansing treated me as a customer.

Couldn’t be smoother. In and out super fast. The seating is amazing. Keep doing what you’re doing????

Chuck- great service writer , good person. Let’s you know what’s going on during process.

He is very professional and knowledgeable about vehicles. He is the best that you have.

Love it

Garrett Colburn was personable, knowledgeable and efficient. It was my first visit to Tuscaloosa Toyota and I was impressed with the individual care and attention I was given.

Steve did an excellent job as usual! Our issue is that someone got into the vehicle without the seats being covered and stained the driver’s seat which is light colored.

Quick and communicative. Jeremey made the process easy

I have a very unpredictable work schedule. It is almost impossible for me to make an appointment, so I drive in without one. Most of the time I get right in and wait an hour but not much more than that. Indeed, usually I am told when I arrive what kind of wait I will experience. Three times last week I came by but the store was covered over. No problem. I can’t make an appointment, so I appreciate being told the wait time I’m facing. Yesterday I brought my car in an was told I was looking at an hour to an hour and a half. No problem. After 2.5 hours with no one coming by to check on me I asked Garett about my car. He apologized and went to the back. When he returned he told me I had 25-30 min left. And then he went to lunch. Almost an hour later I saw my car parked, finished up and ready for me to drive home. I waited ten minutes and went to the area where you pay and asked if I could pay for it. I was at this point more than three hours in the building. She said I can get up and go find someone to help you. Clearly she didn’t want to do it. So when I said I don’t want to be a bother, she smiled and accepted that and I waited an extra ten minutes, which isn’t long but adds insult to injury. I bought this car at Serra in Birmingham. I often have said I wish I had given Tuscaloosa Toyota my business, but Tuscaloosa Toyota has worked on my car exclusively since Jan. 2022. Every oil change. Two sets of tires. Everything. But no more. I absolutely understand I take the risk coming in without an appointment. I get that. That’s why I ask what wait time I’m against, and usually I’m given the answer without having to ask. This has left more than a sour taste in my mouth. I feel like my time and my business wasn’t worth enough to your advisor to give me some sort of honest time frame regarding my oil change and tire rotation. You lost me as a customer