He answered my questions about my tires. My car phone wasn’t receiving text messages and he actually found the problem and fixed it. You can’t ask for any better than that. I left a happy customer.
I can tell you that hasn’t always been the case. Thank you Tuscaloosa Toyota.
3/6/2025
Andrea P. VERIFIED CUSTOMER
Thanks Chad!
3/6/2025
Sue W. VERIFIED CUSTOMER
Chad is very helpful and honest and explains things well. Very friendly and polite
3/6/2025
Jeremy R. VERIFIED CUSTOMER
Good service today
3/6/2025
Chris P. VERIFIED CUSTOMER
He educated me on what my vehicle needs, the status of my vehicle after the mechanic analyzed the vehicle. He was friendly and showed he cared by helping me see what my vehicle needed to last long and stay running properly. I always go to Jeremy Beck, great guy
3/6/2025
Gail R. VERIFIED CUSTOMER
No feedback. Didn’t fix tire pressure problem. My Toyota app has yet to be activated and you did not have me in your computer from when I bought the car. I received two texts about my appointment. Both texts were not in my name. Completely dissatisfied with your services.
3/6/2025
Mitchell P. VERIFIED CUSTOMER
Garrett was helpful and informative on what all was happening with the appointment.
3/6/2025
Brooke D. VERIFIED CUSTOMER
Jeremy Beck was friendly , professional, kind and polite ! Thank you
3/6/2025
Clinton W. VERIFIED CUSTOMER
Enjoy working with Steve Woods
3/6/2025
Renata H. VERIFIED CUSTOMER
Jeremy Is great to work with I’ll be requesting him each and every time I get my car serviced
3/6/2025
Sabina C. VERIFIED CUSTOMER
Good service
3/6/2025
Mary G. VERIFIED CUSTOMER
I trust Steve completely with my car. He is knowledgeable, honest and trustworthy. I
3/6/2025
Scott H. VERIFIED CUSTOMER
Excellent service!
3/6/2025
Katherine P. VERIFIED CUSTOMER
To preface, I have been coming to Tuscaloosa Toyota for over 10 years and have always been pleased- until today.
My service advisor knew I was waiting and estimated the service to take 2 hours. As time ticked on, he came out a single time to inform me of a few things that also needed to be done. At no time, did we discuss the length of time- but again, he knew I was waiting. After 3 hours, I went to find him, and after he checked in the vehicle, he told me they were finishing up. 45 minutes later, he told me that because of a recall( which was on the initial list), it would be an additional hour. I ended up waiting for five hours. I arrived at 7:05, and left at 12:00. The communication was horrible, and the length of time to process my vehicle was unacceptable- considering I had been expecting 2 hours.
My service advisor was a nice guy, but he never once offered an apology or an explanation. What usually is a great experience, was a very frustrating one.
Thanks for hearing me out.
3/6/2025
Daniel M. VERIFIED CUSTOMER
Chuck always takes great care of me. He has my trust, and that’s very valuable.
3/6/2025
Denise S. VERIFIED CUSTOMER
Chad took excellent care of me today! He is top notch!!
3/6/2025
Connie A. VERIFIED CUSTOMER
Very polite. Met my needs.
3/6/2025
Dewitt G. VERIFIED CUSTOMER
Steve Woods is the best service advisor I have ever dealt with!
3/6/2025
Barney P. VERIFIED CUSTOMER
Mr Davis done an excellent job of helping me with my problem and with what I needed to do to correct it