Everyone was nice and professional. All of the work was done within standard. The problem was I came in for an oil change and tire rotation that took 1.5 hours. I got up at 1.5 hours and started asking questions and was able to pay and leave shortly after I asked what was taking so long. I love using Toyota to service my truck but my time is important and sitting around for 1.5 hours for an oil change that I can go to most other service centers in town and get in and out in 30 minutes. If the service guys would have told me it would take that long I would have come back on a different day.
1/8/2025
Thomas W. VERIFIED CUSTOMER
2 things I specifically mentioned to the service advisor were not entered into the system. They spoke to me about them but I wanted them noted on the report and it was not. I would like an updated report provided to me showing the “customer states…” and your responses.
1/8/2025
Kenneth E. VERIFIED CUSTOMER
Chase very helpful! Thanks to him.
1/8/2025
Madison S. VERIFIED CUSTOMER
Love Chad! He’s so helpful and nice!
1/8/2025
Cullen R. VERIFIED CUSTOMER
Brandon Watkins is always professional and courteous. He makes sure everything is taken care of to my satisfaction.
1/8/2025
Gary M. VERIFIED CUSTOMER
Ryan performed in an excellent manner as a service manager. He explained everything in detail including all options.
1/8/2025
Belinda M. VERIFIED CUSTOMER
Always appreciate TJ. He is the reason I continue to service our vehicles at Tuscaloosa Toyota.
1/8/2025
Brian C. VERIFIED CUSTOMER
Chad is excellent at customer service and Toyota is lucky to have him.
1/8/2025
Rex S. VERIFIED CUSTOMER
Great job
1/8/2025
Joe R. VERIFIED CUSTOMER
Great service
1/7/2025
SHERRONDA M. VERIFIED CUSTOMER
Chad always does everything he can to make sure we get the best service possible.
1/7/2025
Edeltraud R. VERIFIED CUSTOMER
Great service
1/7/2025
Lisa B. VERIFIED CUSTOMER
Jeremy is very helpful during the scheduling and maintenance process. Thank you.
1/7/2025
Glenda T. VERIFIED CUSTOMER
Chad is awesome
1/7/2025
Alton B. VERIFIED CUSTOMER
Very good service!
1/7/2025
James W. VERIFIED CUSTOMER
I appreciate that Steve Woods is thoroughly knowledgable about my Tocoma and provides me with excellent counsel about my repair and maintenance needs.
1/7/2025
Matthew C. VERIFIED CUSTOMER
Chad Watson understands and truly provides customer service