Even though I had an appointment to change my brakes and rotors, my car was not checked in until an hour and a half after I arrived. The note to the mechanic only relayed that the customer is concerned about the brakes and did not capture my initial request to change the rotors and brakes. It wasn't until I inquired about the status of my car that full attention was given to completing the work within the next 30 minutes. I was told that the front rotors had a little bit of warp and were not changed but I don't know if the front rotors were turned. My time is valuable and I have no room for slips in schedule. Since this is the second time this has happened, I do not plan to have my car serviced at the Tuscaloosa location again. I hope the service department investigates what happens with the information captured in the service request at the time of scheduling the appointment and why that information is not transferred to the tablets of those who receive and in process the vehicles and ultimately relayed to the mechanics. Also, please conduct a Lean Six Sigma event to eliminate waste in your service process.
12/12/2024
John C. VERIFIED CUSTOMER
Good service, as always!
12/12/2024
Cheryl T. VERIFIED CUSTOMER
Great service
12/12/2024
Anthony B. VERIFIED CUSTOMER
All was good!
12/12/2024
William W. VERIFIED CUSTOMER
Steve is always great!
12/12/2024
Kenneth M. VERIFIED CUSTOMER
Very professional and friendly. Thank you.
12/12/2024
Lisa W. VERIFIED CUSTOMER
Great service always
12/12/2024
Kimberly S. VERIFIED CUSTOMER
did not have multipoint inspection explained and tires alleged to have nail but i was not shown which tire
12/12/2024
John T. VERIFIED CUSTOMER
Excellent service, which I've come to expect from Tusc Toyota.
12/12/2024
Not-Provided B. VERIFIED CUSTOMER
Not available
12/12/2024
Randal F. VERIFIED CUSTOMER
Great service every single time
12/12/2024
Ronnie A. VERIFIED CUSTOMER
Chuck is great to work with
12/12/2024
Ramey B. VERIFIED CUSTOMER
N/A
12/12/2024
David E. VERIFIED CUSTOMER
Good communication
12/12/2024
Todd R. VERIFIED CUSTOMER
Great job today. I was in and out in under half an hour.
12/12/2024
Gregory L. VERIFIED CUSTOMER
N/A
12/11/2024
Tempest P. VERIFIED CUSTOMER
Very welcoming and straightforward. Explained everything clearly and made me aware of every option available.
12/11/2024
Patrick T. VERIFIED CUSTOMER
Thank you
12/11/2024
Ronna P. VERIFIED CUSTOMER
Very friendly, explained things to me, and service was quick