Service tech kept me up to date. Service was completely quickly and correctly.
11/23/2024
Ashley P. VERIFIED CUSTOMER
Brandon is always so helpful and courteous.
11/23/2024
Brandi P. VERIFIED CUSTOMER
I was quoted $200 for the key + whatever the cost was for the oil change. I was told it’d take 2 hrs. It ended up taking longer than 2hrs and costing $500+ Unfortunately I did not notice the cost when I was paying I misheard the cashier.
11/23/2024
Ann Marie. VERIFIED CUSTOMER
Customer since 1989–thank you for being trustworthy.
11/23/2024
Martha O. VERIFIED CUSTOMER
I always get the best service when I bring my 4 Runner in. I will continue to bring it to Tuscaloosa Toyota as long as I own it. Great job.
11/22/2024
Jacquelin C. VERIFIED CUSTOMER
I received excellent customer service. He explained the work to done and allowed me to determine what I wanted done. I was never rushed or push into anything that I did not want done. He kept me informed of the work status. I highly recommend this Toyota dealership and Chuck. Thank you.
11/22/2024
Nicholas B. VERIFIED CUSTOMER
I checked in for 7 am visit to get an oil change, tire rotation, and exterior drivers door handle replacement. It took 4 hours to get this done. The reason why it took 4 hours is because the service tech was trying to write up every service possible to upcharge the visit. The labor was upcharged on the handle replacement as was the suggestion to install a new cabin air filter for 44.95. That filter costs $10 at an auto parts store and takes 3 minutes to install. The service advisor was not the least bit concerned I had been waiting for 3.5-4 hrs for something that should have taken 2-2.5hrs.
11/22/2024
Brian D. VERIFIED CUSTOMER
Mr Beck represents your establishment well. He is professional, courteous, helpful and knowledgeable. He goes above the mark in offering customer service. Thank you Mr Beck.
11/22/2024
Rikki R. VERIFIED CUSTOMER
Chad was very patient. He explained the services I needed and answered all of my questions. Service also seemed faster than usual. Thanks.
11/22/2024
Rudy Y. VERIFIED CUSTOMER
Will did great and I appreciate his assistance.
11/22/2024
Christopher J. VERIFIED CUSTOMER
Very satisfied with Jeremy! Made sure to get me checked in quickly. Was in and out within 30 minutes.
11/22/2024
Angel W. VERIFIED CUSTOMER
A bought a brand new this was my first oil change. Got the car back with leaves and limbs all over it. Frustrating. Service was great. One of the guys removed the leaves
11/22/2024
Teresa G. VERIFIED CUSTOMER
Chad delivered excellent service. He kept me informed and was very efficient, which I very much appreciated. Thank you.
11/22/2024
Elisabet P. VERIFIED CUSTOMER
Jeremy is the best
11/22/2024
Sara C. VERIFIED CUSTOMER
Steve is great !! He’s my guy !!
11/22/2024
Laketia L. VERIFIED CUSTOMER
Very good hospitality
11/22/2024
Trudier H. VERIFIED CUSTOMER
Chuck is always kind and professional. I value working with him.