Service was good but it was hard to get updates. I had to call numerous times multiple days to get any communication on when the vehicle would be ready. I was called on Saturday without me prompting so greatly appreciate, but outside of that I called Fri-Tues to get updates/ET of finish. Not a grave issue by any means; just noting it would be nice to have had some form of communication on Toyotas end. I fully acknowledge the busyness and multiple hands involved in the process so please don’t hear me complaining at anyone. Just as a future note it would be nice to have even an automatic text saying “your eta is 4pm, or tomorrow, or next week.” It makes planning transportation easier as well.
10/23/2024
GREG L. VERIFIED CUSTOMER
Communication is not a top priority it’s as if leave the customer in the dark about what is happening is key.
10/23/2024
Dan T. VERIFIED CUSTOMER
All went very well thank you
10/23/2024
James A. VERIFIED CUSTOMER
Steve is a professional and I always get good service with Steve.
10/23/2024
William S. VERIFIED CUSTOMER
Chuck is always excellent
10/23/2024
Harold V. VERIFIED CUSTOMER
TJ does an excellent job of explaining the services provided and/or recommended without talking down to you.
10/23/2024
Amanda S. VERIFIED CUSTOMER
Just to slow
10/23/2024
John W. VERIFIED CUSTOMER
Jeremy is the best!
10/23/2024
Judy C. VERIFIED CUSTOMER
Jeremy always ta look s care of my service and keeps me informed on issues that need to be corrected and the time frame in which they need to be fixed. I trust him completely with my services especially since I am a widow and feel confident that he won’t recommend un-needed repairs!
10/23/2024
Michael H. VERIFIED CUSTOMER
Ok
10/23/2024
Carol M. VERIFIED CUSTOMER
All questions were answered very pleased
10/23/2024
Kenneth V. VERIFIED CUSTOMER
Steve is always helpful with any of my concerns.
10/23/2024
Lovell T. VERIFIED CUSTOMER
Thank so much for serving my car
10/23/2024
William W. VERIFIED CUSTOMER
I have been getting my vehicles serviced at Tuscaloosa Toyota for 22yrs sand the I will highly recommend Tuscaloosa Toyota to anyone.TJ is great and very Professional.
10/23/2024
James P. VERIFIED CUSTOMER
I felt that it took to long. All I had done was my tires were rotated and a new filter was put inside the car. I was second in line when the bay doors rolled up at 7:00. I didn’t leave till approx 9:20. I feel that this is way too long for the service that was done
10/23/2024
Steven S. VERIFIED CUSTOMER
Jeremy Beck is great. Worked my vehicle in, told me what was needed and got it done quickly. You guys do it right.
10/23/2024
Gieva P. VERIFIED CUSTOMER
Oil was not topped off. And now all of a sudden, I have 4 lights on (brake, abs and both vac) since Toyota rotated my tires. Speed sensors or something must not be correctly connected.
10/22/2024
David W. VERIFIED CUSTOMER
Jeremy is an outstanding representative of Tuscaloosa Toyota- very customer friendly!