Lucio was great. No issues there. However, you should not schedule recall service appointment when you don't have the parts. There needs to be better coordination between the 2 teams. Linda was calling more Santa Fe owners and booking appointments as I was there waiting and the part is not even there for the recall.
11/18/2024
Frank R. VERIFIED CUSTOMER
Hayden was very courteous .
11/18/2024
Jeromy A. VERIFIED CUSTOMER
Not very friendly staff. They also said everything would of been done the same day, yet I have to come back again to get the work done. Also, I was there for over 2 hours for something that took 20 minutes to check. It should of not of taken that long. Hire some friendly and knowledgeable/efficient staff.
11/18/2024
Lisa F. VERIFIED CUSTOMER
Better communication of what is being done or not being done with my vehicle. Verify what’s supposed to be done before the customer leaves the premises.
11/18/2024
Carlos R. VERIFIED CUSTOMER
Súper amable el chico que me atendió fue muy agradable amable y me ayudó mucho
11/18/2024
Jerry S. VERIFIED CUSTOMER
Excellent customer service. He kept me informed all the way from the start to finish.
11/18/2024
Debbie P. VERIFIED CUSTOMER
Amazing staff, I had an emergency with my car on Friday afternoon an hour from home and your staff diagnosed it, had the part and took care of it. Thank you again for making a stressful situation bearable. Debbie P
11/17/2024
Jose R. VERIFIED CUSTOMER
Lou was awesome!
11/17/2024
Monica G. VERIFIED CUSTOMER
Everything went well and it was ready at the time they said it would be
11/17/2024
Francis E. VERIFIED CUSTOMER
Good job!
11/16/2024
Joshua R. VERIFIED CUSTOMER
Lucio was very friendly and professional! The team also did a great job on the car wash. Thank you all.
11/16/2024
Stephen W. VERIFIED CUSTOMER
Thank You!
11/15/2024
Dolores O. VERIFIED CUSTOMER
Hayden was a pleasure to work with; he took care of all my concerns and in a very positive professional manner. Thank you ????
11/14/2024
John C. VERIFIED CUSTOMER
I would recommend this establishment and Haden was a pleasure to do business with Got my problem handled very polite For sure Haden is a great representative for your establishment. Good job Haden. ! !
11/14/2024
David F. VERIFIED CUSTOMER
Charging door is now not opening. Cannot charge my Kona EV
11/14/2024
Jeffrey W. VERIFIED CUSTOMER
Scheduling for appointment was convenient and I was able to get scheduled within the ates I requested. The service time taken for completion of services required was consistent with what was stated during checkin.
Unfortunately I was unable to catch' the recommended maintenance portion of the RO# 324087-202411; the photos were depicted in the Additional Recommendations section, but the was missing written specifically for each of the photos taken.
(Not a 'deal breaker but would have been appreciated if that information showed up on the Services 'link' while the vehicle was still on the rack; I could have had them take care of those items).
The car was and interior 'touch-u, following transformed my vehicle into an 'off the showroom floor' condition.
Personnel were great in handling my service experience from check in to when the handed back my keys.
Recommend: bring out more snacks. The popcorn machine was without popcorn. A little thing but goes a long way with customers while they are waiting for their vehicles.
Thank you all,
Jeff Woicik
11/13/2024
Ben P. VERIFIED CUSTOMER
Thanks for the car wash and vacuum,
11/13/2024
Wendi M. VERIFIED CUSTOMER
Na
11/13/2024
Craig G. VERIFIED CUSTOMER
Michael is an excellent customer service rep
11/13/2024
Joanna T. VERIFIED CUSTOMER
When I checked in at 7am Saturday, November 12 I was told by Luis that it would probably take 11/2-2 hours. I checked at 2 hours , Louis said they were still working on it. At 3 hours he said it would be just a few more minutes. At 4 hours they said it was on a test drive. All this time no one ever bothered to come and let me know what was being done. After 51/2 hours I checked back again and they said it was misfiring bc of bad fuel and there was a leak in the rear exhaust and it would be $2,500 to fix it
I have dealt with your dealership for 7 years and have always been treated very well until this experience.