I was happy that Michael called me when my car was ready at 1pm. So my input would be to slightly change the wording in the automated text saying your car is almost ready and is getting washed right now because I called back to make sure when I arrived it was “really” ready to be sure I didn’t need to wait in the lobby.
Also
I would love someone to call me with knowledge of the part that needs to be replaced please? My concern is what if the other back side shock goes bad? Did they check both sides? Thank you, Laura
10/18/2024
Andrew S. VERIFIED CUSTOMER
3+ hour wait with an appointment, to get an oil change…?
10/18/2024
Karen F. VERIFIED CUSTOMER
Mike Vance is the best, your service department is Blessed to have him!!
10/18/2024
Beverly B. VERIFIED CUSTOMER
I appreciated the kindness and courtesy of Michael (Mike) Vance
Beverly B
10/18/2024
Muhammad R. VERIFIED CUSTOMER
Yes he was quite helpful and liked his service would recommend him Al 10/10 service
10/17/2024
Randolph W. VERIFIED CUSTOMER
Michael Vance is the best
I recommend him to everyone
Thank you
I am very satisfied
10/17/2024
Amanda S. VERIFIED CUSTOMER
Mike and the rest of the team were incredibly helpful. I had a horrible experience at two other Hyundai dealerships before coming to CardinaleWay. He was responsive, listened, and actually completed the work necessary for me to drive safely unlike the previous dealerships. I cannot thank Mike and his team enough for helping me to feel comfortable driving my car again!
10/17/2024
Mireya A. VERIFIED CUSTOMER
Daniel was very attentive and friendly !!!
10/16/2024
Yolanda O. VERIFIED CUSTOMER
Great service, thank you
10/16/2024
Ronald K. VERIFIED CUSTOMER
The recommendation on work needed to be done was believable and in line with expectations- she was cordial and professional - compared to last visit where the person presented me with 400$ of maintenance at 6k miles
10/16/2024
Mark L. VERIFIED CUSTOMER
Mike was a pleasure to work with. He remembered speaking with me on the phone the day before. Which made me feel welcomed and he appreciated my business. He explained a few dealership specials, that were currently going on at the dealership. So I took advantage of an oil change. I appreciate his willingness to look out for my best interest. My main reason for a service call, was a 4 wheel alignment. The mechanic was spot on perfect with my alignment
Thank you to everyone who helped me today.
10/16/2024
Eric L. VERIFIED CUSTOMER
Mike is great!
10/16/2024
William M. VERIFIED CUSTOMER
Great service, and nice staff
10/16/2024
Marchelle E. VERIFIED CUSTOMER
Michael Vance very courteous, nice and polite.
10/16/2024
Heriberto S. VERIFIED CUSTOMER
I liked that things were brought up to me and that how much it would have cost to get them fixed or replaced. The only bummer part of the whole experience was that a mileage change sticker was not placed on my car windshield for the next oil change time frame. Other than that this place is awesome.
10/15/2024
Constance N. VERIFIED CUSTOMER
Thank you so much for your service today!
10/15/2024
Dennis K. VERIFIED CUSTOMER
Michael Vance is the best service advisor that I have ever worked with. He is knowledgeable, professional, efficient and friendly.
10/15/2024
Dusty K. VERIFIED CUSTOMER
Michael Vince always has the best customer service! Always goes above and beyond!! 12/10 service!!!
10/15/2024
Edward R. VERIFIED CUSTOMER
Well I would not say I was completely satisfied. M. Vance said he tried to get the repairs covered by the warranty but was not able to. I don't have a reason to doubt that Mike did what he could but at the end of the day the vehicle is still consuming oil.
I owned two Hyundai vehicles and my kids owned one each bringing the total Hyundai cars owned by our family to 4. I will never buy another Hyundai and I will never recommend the brand to anyone.
In short Mike Vance did what he could however the extended warranty company your salesmen push so hard for the customer to buy is completely useless.