I understand he is new, but it would have been nice if his coworkers would have stepped in and seen he was struggling and not let the customer stand there for 20 minutes. And while the customer is standing there waiting sees everybody else in the dealership with their phone in their face not paying attention to customers
2/24/2025
Kevin K. VERIFIED CUSTOMER
Didn’t complete the work I requested
2/24/2025
Priscilla T. VERIFIED CUSTOMER
Michael quickly took care of the issue and made the process easy. I'm always satisfied when I bring my car to CardinaleWay for service.
2/24/2025
Cynthia O. VERIFIED CUSTOMER
Great service
2/24/2025
Jaime G. VERIFIED CUSTOMER
Michaelnis a very helpful service advisor.
2/23/2025
Jose C. VERIFIED CUSTOMER
Really a great service and the attention to the customer was exceptional, thanks
2/23/2025
Derrick M. VERIFIED CUSTOMER
Thanks
2/23/2025
Phillip P. VERIFIED CUSTOMER
Great service
2/23/2025
Jose V. VERIFIED CUSTOMER
Work was done in a timely manner
2/23/2025
Angela B. VERIFIED CUSTOMER
Junior was very nice did an amazing job in a timely manner very happy with my servic
e
2/22/2025
Latrice J. VERIFIED CUSTOMER
Michael is always responsive, professional and provides excellent customer service. He is an asset to the Service team
2/22/2025
Tammy W. VERIFIED CUSTOMER
Yes please call to discuss
2/22/2025
Steven F. VERIFIED CUSTOMER
Hayden was awesome. I needed to get to a meeting and he stayed on top of it and even drove my car over from the wash. I appreciated his extra efforts and professionalism. Thx!
2/22/2025
Molly K. VERIFIED CUSTOMER
Hayden went above and beyond, went and picked up the part so my car could be finished that same day.
2/21/2025
Maritza G. VERIFIED CUSTOMER
All of staff was exceedingly helpful and friendly! I was greeted outside upon arrival and helped immediately. Every team member that passed by made sure I was being helped before continuing on with what they were doing! I feel so welcome every time I come here! This is the only place I trust to service my vehicle. I always feel like I’m in good hands when I walk into this dealership. The facility is clean and tidy and there’s a general vibe of appreciation. You truly feel at home here!
2/21/2025
Steven C. VERIFIED CUSTOMER
I made an appointment for an oil change service. The appointment was for 7:00am. I was there early, and still after being the second car in line, and wasn’t checkout out until 9:15am. Over 2 hours is just a ridiculous amount of time for that service.
On top of that charging 3% to process a credit card was just the icing on my disappointing experience.
2/20/2025
Arlene H. VERIFIED CUSTOMER
Michael is my normal service advisor and he is always great to work with. He knows who I am if I call with questions and he takes the time to answer them.
2/19/2025
Jeffrey H. VERIFIED CUSTOMER
I got a text message from him at 2:00 p.m. saying he would keep me updated I text him back at 4:00 p.m. and did not hear from him until 6:00 p.m. I don't think it's keeping me updated
2/19/2025
Janice H. VERIFIED CUSTOMER
Hayden is very nice but very professional, he kept me informed and explained everything to me. Will be back because of him and I thank him