CardinaleWay Hyundai Corona Auto Repair Service

Always go to Michael Vance in the service department. He has been very helpful and gives me updates when my cars are being serviced. Appreciate his attitude and progress!

Great attitude and amazing service.

Mike is the best!!

No complete solution and car heater was not fixed back to normal factory-like operation.

Michael is a wonderful part of your service staff!

Jessica Duarte was very helpful with solving a fuel discrepency issue with a loaner vehicle. She accomodated me no questions asked. She deserves a positive shoutout!

3 issues: 1) I had to bring the car in for a navigation update that I was informed should have been done when I bought the car two weeks prior but wasn't. That was an hour of my time needlessly wasted. 2) The trim level of the car I purchased was such that I didn't notice it didn't come with car mats. I've purchased a dozen new cars and this is the very first where the mats were not included. So I ordered them at the parts counter and paid cash (to avoid the 3% fee for using a credit card). 3) I returned to pick up my car after the navigation update and asked about the mats which had come in the day before. I the waited 40 minutes for the mats only to then learn the mats they ordered were incorrect and the right mats would be an additional $80 and I would have to come back again to pick them up. I don't like having my time wasted and being nickle and dimed when your team makes mistakes. I lost about 2 hours I shouldn't have and the right mats should have been ordered and the price i’d already paid should have been the cost based on your (not my) mistake. I clearly stated the correct car model that I needed them for, but the parts guy doesn't know his own products well enough to order them right - except I'm the one paying with my valuable time for his error. To add insult to this, I said fine. Give me the cash back I paid for the wrong mats. He said we can’t give you cash back. We need to mail you a check. I have a 3% service fee for not paying me back in cash, so please include that in the amount in the check you send to me. We're off to a rocky start to say the least. Unless you can show me you know how to provide good customer service, once the included maintenance is done, I'm taking my business to Firestone. If you don't call me, you might as well stop soliciting customers (to waste even more of their precious time) for these comments. Ray Walshe ****-****-xxxx

There is another dealership closer to my home. I but I bring my car to cardinaleway hyundai because Michael Vance is an excellent person who I trust enough to take care of my vehicle.

I can always count on my service being great and Michael Vance doing a great taking care of me. He knows the value of my time.

Job well done and I am a very satisfied client. Thank you.

Mike was very professional and attentive to my questions. I appreciate his honesty and overall excellent customer service. Probably one of the best service advisors I've come across at Cardinaleway. Thanks again.

Michael Vance is an outstanding service advisor. He is the reason I bought 3 cars with Huyndai Cardinale even though I live in Temecula and there is a dealership here.

Overall the service was really good. Some detail was missed including tire pressures not being adjusted after tire rotation.

Service guy was Hayden. Issue had to do with a recommended tire replacement due to nail. Took it to tire shop that easily plugged the nail hole. They took one look at the nail in the tire and said no new tire was needed.

Extremely satisfied thank you

It's completely unacceptable that after waiting 2 hours my car still wasn't done. I only needed an oil change, and had asked how long will it take when I checked in for my appointment. It is not the customer's fault that the service department was extremely busy.I should have been offered a ride home upon arrival. Instead, after waiting 2 hours, I had to ask for the status of my car. This experience was very unsatisfying. I'm assuming communication between the customer service representative and the service technician was lacking.

Ok

His repair time estimate was dead on which, in my experiance doesn't happen often. I wss kept informed of the repair progress during my wait time so I never felt like I had been forgotten.

Excellent service

It was a good experience. They kept me informed and made sure to let me know about my vehicle and what was found wrong with it. They also did a basic check