CardinaleWay Hyundai Corona Auto Repair Service

Awesome Team! Thank you!

Hayden was very professional

Thank you

Vanessa was very attentive and helpful.

Excellent service and communication thank you.

Great customer service

Wish the repair was cheaper!

Service was great only complaint was the way my car was “washed” didn’t really look like much was done to it.

Great service!

Great service!

Great he was exceptional from start to finish! Really great customer service

None

Michael was great

Mike Vance is always professional when handling customers needs.

I’m writing to express my frustration with the treatment I received at your service department during my recent visit. From the moment I arrived, the experience was disappointing and frankly, disheartening. When I pulled up to the service area, no one came outside to greet me, leaving me confused about what to do next. After waiting for a while, I took my belongings out and went inside, only to see staff in the manager’s office or backroom chatting. This was frustrating, considering I had an appointment and had even called ahead to confirm it. Eventually, I was greeted by Vanessa, who made it abundantly clear she wasn’t happy to see me. Despite having all my information from the online appointment, she asked me why I was there, which felt redundant and dismissive. When she went out to inspect my car, instead of handling the process professionally, she sat in my vehicle chatting with another employee. It’s beyond disrespectful to treat a customer’s car like a lounge. Furthermore, when my car displayed a notification for an alignment check, Vanessa never mentioned it to me. Why wouldn’t a service advisor point out a potential issue? Isn’t that part of the job? Instead, she barely communicated with me and seemed more interested in rushing me out the door than providing quality service or helpful recommendations. While the service itself was quick—which I appreciated—it lacked the thoroughness and customer care I expected. There was no mention of whether my tires were rotated or if a multi-point inspection was completed. This lack of transparency and attention to detail is unacceptable. To make matters worse, the lack of effort to engage or assist me felt targeted, as though I wasn’t worth the same level of respect as other customers. If your team is unable or unwilling to treat everyone with professionalism and dignity, that’s a deeper issue that needs addressing. I have photos of Vanessa and her colleague sitting in my vehicle if further clarification is needed, but I sincerely hope this serves as a wake-up call to address these behaviors. I expect better from your establishment, and I would like to know how you plan to ensure this doesn’t happen again—to me or anyone else.

Thank you Vanessa for being so helpful

Very professional

My breaks are still making a nosie. Mechanic said they checked them but why are the still vibrating?

Very nice and professional.

Excellent customer service and finished my service in record time .