Tony did an excellentjob as service manager but I'm not happy with the way my navigation feature works. Every car I've had provided street names on the map but the Genesis does not
8/23/2024
Michael G. VERIFIED CUSTOMER
Software upgrade, easy in/out. Thanks
8/23/2024
Susan F. VERIFIED CUSTOMER
You have amazing customer service… keep up the good work!
8/21/2024
Jennifer P. VERIFIED CUSTOMER
Today when my car received maintenance service. In the past your service advisor would communicate with you regarding any issues. Upon me checking out to pay, i asked if there were any issues with my car. My advisor said, to look for any red check mark on my paper. Other the the tires, there was one for an engine filter. Isn't the advisor supposed to communicate to the customer and ask if they would like to take care of it today? Why as a customer do I have to ask these questions? My advisor said, normally they would let him know not sure why the didn't. . Why didn't he double check? I had to ask if i could get it completed today. Why did i being the customer have to provide my own customer service. This has never happened to me before. Hyundai Genesis of Loma Linda, Matthew was amazing. BWM of Murrieta, amazing customer service. I have not had a good experience with Genesis of Corona. In the future I will take my car to another Genesis Dealer for Service.
8/20/2024
Sonya B. VERIFIED CUSTOMER
They say “It’s not how you start, but how you finish “ that was especially true in my case. I could name names and go on & on about the “start” but I’d rather focus on the “finish”. After dealing with various service advisors since April 2024, I was assigned to Tony in July. Tony was wonderful! He was communicative throughout!! Which was a welcome change. Tony would text, call, leave voicemails, making sure that I knew what was going on. I got my vehicle back on August 2nd and so far so good! Thank you Anthony for going the extra mile and showing you care!
8/19/2024
Ghyno K. VERIFIED CUSTOMER
Tony provided excellent customer service. I am excited to work with him in the future regarding my servicing needs
8/19/2024
James C. VERIFIED CUSTOMER
Great job. Amazing customer service
8/18/2024
Kenneth S. VERIFIED CUSTOMER
Couldn’t have asked for more. Top-notch service!
8/17/2024
Surajpal S. VERIFIED CUSTOMER
I am happy with Tony who timely address payment issues that occurred due to system within dealership.
Highly appreciate Tony’s with the service provided with my GV60 service and new tires installation.
Suraj
8/17/2024
Vincent B. VERIFIED CUSTOMER
Excellent service team. Thank you
8/17/2024
Jimmy R. VERIFIED CUSTOMER
Process wasn’t long and Anthony kept me informed. Car was clean appreciated the quality service.
8/17/2024
Darryl R. VERIFIED CUSTOMER
Oscar did an amazing job in customer service, and keeping me informed. The multiple auto-generated text message were a tad excessive.
8/17/2024
Douglas E. VERIFIED CUSTOMER
he did a great job!
8/16/2024
Christopher M. VERIFIED CUSTOMER
The entire process was fantastic! Thank you!
8/16/2024
Ashley R. VERIFIED CUSTOMER
Mayra has been amazing to work with! Super communicative and helpful. The best service advisor I have worked with.
8/15/2024
Nazema A. VERIFIED CUSTOMER
Excellent service and courteous sales persons!
8/15/2024
Luc L. VERIFIED CUSTOMER
Service warranty data doesn’t jive with sales dept data. No option on your website to make any changes to service appt. Called service 630am on day of and got “mailbox full”. Called sales and got same response. Finally called business # and lm for them to have service call me. By 230 pm called service and no one ever got the mssg
8/15/2024
Edna T. VERIFIED CUSTOMER
Very satisfied with my repairs.
8/15/2024
Bianca M. VERIFIED CUSTOMER
Tony Bradley, has great costumer service and with an amazing attitude. Tony did the above and behind for me when I took in my car. Before this service I had to other services and they were the worst and my husband and I thought about trading our car for a different car. But Tony changed that for me this time. Thank you Tony for everything you did this time. We appreciate you. Keep up the amazing job.