I was so excited to finally come to the “new stand-alone” genesis dealership because u’re way closer to my house than Laguna Nigel. but I quickly became disappointed that I could use my own full synthetic 5w-30 oil even though I had specified it on my appointment request. person who initially checked me in & helped me gave his reasons so I said “ok rules are rules let’s be proceed.” what got to me I spoke to 2 different genesis techs while I was in the waiting area and they had no idea of this rule (they looked dumbfounded when I told them and replied to me with a “really?”) then the final tech that checked me out to collect payment (super nice btw) I asked him same question “why I couldn’t use my own oil?” and same response “I didn’t know that … I’ll notate it on ur service records for next time to see if u can.” what?!?!? I thought it was a rule! now I feel like I just got scammed … just sad.
8/11/2024
Sung C. VERIFIED CUSTOMER
Good service
8/11/2024
Laura K. VERIFIED CUSTOMER
Hi I am getting a service due message on the widget in the dash. I'm wondering if maintenance needs to reset it? Or can I do it somehow? If you could let me know thank you.
Laura K
8/11/2024
Mark L. VERIFIED CUSTOMER
Service is generally exceptional. Sadly this time vehicle was damaged during service. Hoping for a swift return.
8/9/2024
Ricardo F. VERIFIED CUSTOMER
Daniel was very professional and helpful during my service appointment.
8/9/2024
Larry M. VERIFIED CUSTOMER
I would not take my vehicle to anyone
but Cardinal
8/9/2024
Yariv V. VERIFIED CUSTOMER
Great Service.
8/8/2024
Nam K. VERIFIED CUSTOMER
Daniel did wonderful job, he is the best person I have met in car dealership.
8/7/2024
Marianna C. VERIFIED CUSTOMER
I had an appointment for a safety recall. I found out later in the afternoon that the part for the recall was not available. There was no communication about the part, not being available. I waited at the dealership for six hours until I asked about the status of my vehicle. I am not satisfied with this experience at this dealership at all. This was my first and last time.
8/6/2024
Enterprise Mobility. VERIFIED CUSTOMER
Thank you for taking care of this unit Daniel. We will continue doing business with you. Thanks
8/5/2024
Cheryl W. VERIFIED CUSTOMER
I was able to receive service the same day that I called to make an appointment. The loaner car was beautiful!! I appreciated that they put my front license plate on for me!!
8/5/2024
Geoffrey E. VERIFIED CUSTOMER
Excellent communication.
8/5/2024
Rochele G. VERIFIED CUSTOMER
I really like and trust Daniel. This was my second time working with him. Each time I left with knowledge about my car.
8/4/2024
Terence S. VERIFIED CUSTOMER
My main issue of engine stalling was not solved. I believe this is li led back to the service earlier this year. This should be u see warranty if that service.
8/4/2024
Shonte M. VERIFIED CUSTOMER
The wait for simple oil change and tire rotation was a bit long. 2 almost 3 hours waiting time. The first time i spent 5 almost 6 hours for a full maintenance.
8/4/2024
Zach Y. VERIFIED CUSTOMER
Awesome service as always, thanks!
8/4/2024
Hyun Y. VERIFIED CUSTOMER
Rachel was very kind and courteous. She made sure that I was taken care of thoroughly and expediently. I highly praise her as a Genesis service advisor
8/4/2024
Ralph P. VERIFIED CUSTOMER
What a great experience I had. I have to give Mr. Bradley ??????????
8/3/2024
Broderick S. VERIFIED CUSTOMER
Tony was my Advisor and was absolutely the best!
8/3/2024
Angela V. VERIFIED CUSTOMER
Thank you for returning my GV80 in immaculate condition and clean inside and out. Thank you all another great service experience.