I had an appointment and i still had to wait 30 minutes. What should have been simple and fast. And then had to wait another 30 minutes for the loaner car. And when I asked the guy why is it taking so long i had an appointment his manager came over and me asked me to stop yelling at him, which i was not , we own our business I was shocked when he said that so i know customer service and that wasn’t it. He said be mad at him not the worker. Blame him he said. My company will never go back there to service out company cars. And the loaner was supposed to be same suv i dropped off and instead i got tiny sedan car. When I questioned about wanting a suv the guy they didn’t have anymore that was there last one . By this time i was frustrated and just wanted to leave so I unwillingly took it. Never have experienced something like this have had 9 cars from different brands. Worse customer service. Our company will not doing business there. And will not buy any future cars from them. My wife was so upset.
7/14/2024
Gary T. VERIFIED CUSTOMER
Not at this time
7/13/2024
Karen W. VERIFIED CUSTOMER
The lady who works next to Rachael was always so welcoming. She was the one that got up and came out of her office to greet me each time I came in. I thought you should know. Thank you.
7/12/2024
Russell S. VERIFIED CUSTOMER
Excellent communication, attentive customer and skilled technical service
7/12/2024
Tiffany L. VERIFIED CUSTOMER
Everyone was so nice and accommodating, it was fast to get my car back
And we were well taken care of
My grand parents and I enjoyed the beautiful environment, comfortable leather chairs, and snacks
Rachel made experience easy, nice and fast
Thank you!
7/11/2024
Ruth S. VERIFIED CUSTOMER
I am looking for information to add running boards to my gv80 but would like to see what they look like installed. I cannot find them in you parts website
7/11/2024
Richard S. VERIFIED CUSTOMER
We love everyone on your team! Best decision we ever made was buying a genesis and buying it from your location!
7/10/2024
Refugio L. VERIFIED CUSTOMER
I had it taken into your dealership for an ongoing issue that hasn't been resolved. And my car gets returned to me without it being resolved stating that they couldn't find the issue so they could fix it. And that I need to come out on my own time and show the mechanic where the noise is coming from and replicate it myself. I feel like the mechanics didn't take enough time to figure out where the noise was coming from. I find it unacceptable. It seems like the mechanics are incompetent. If I pay for a seventy thousand dollar car, it shouldn't make the noise that I hear that it makes. If you were in my shoes, you would agree.
7/10/2024
David S. VERIFIED CUSTOMER
Prompt and courteous. Always provided updates.
7/10/2024
Gary B. VERIFIED CUSTOMER
Job was well done and they were faster than usual.
7/10/2024
Thomas D. VERIFIED CUSTOMER
I continue to suspect that my vehicle may have a strut/ suspension issue
7/8/2024
Gary S. VERIFIED CUSTOMER
It was a great experience. The service was done quickly.
7/7/2024
Kelly A. VERIFIED CUSTOMER
They **** zero help
7/4/2024
David M. VERIFIED CUSTOMER
I did not enjoy Nearly 1 hour wait when dropping the car off, nor the 35 minute wait when returning the loaner and picking my car up.
7/4/2024
Patti O. VERIFIED CUSTOMER
I’m so grateful and pleased with the superior, professional and friendly
service I receive from Genesis of Corona! They truly keep my beautiful vehicle running like new. THANK YOU GENESIS OF CORONA!
7/4/2024
David S. VERIFIED CUSTOMER
Great job although 40 psi in tires is a little overkill!
7/3/2024
Ralph Y. VERIFIED CUSTOMER
Excellent service provider Oscar was.
7/3/2024
Paul N. VERIFIED CUSTOMER
Mayra is a very competent and pleasant person to deal with. Dan is a welcome addition to her staff of sevice advisors.