My first experience with the service department was not the service I was promised. The valet service was inconvenient, the pickup was an hour late and the delivery would have been an hour late so I decided to go to the service department myself. I see they still charged me the full price.
6/6/2024
Janel M. VERIFIED CUSTOMER
Also i know about one your employees deleting people's emails with genesis if they upset them, nice people you're hiring.
6/6/2024
Michael B. VERIFIED CUSTOMER
Great customer service. Thanks Daniel ????
6/6/2024
Peter G. VERIFIED CUSTOMER
Mayra was great to work with - she and her team did an excellent job on my car from pickup to service to delivery.
6/6/2024
Tara S. VERIFIED CUSTOMER
Wonderful service
6/5/2024
Nancy R. VERIFIED CUSTOMER
Excellent customer service. Thank you
6/4/2024
Daisy T. VERIFIED CUSTOMER
Excellent customer service! Genesis of Corona has the best service dept and such a wonderful and professional crew!
6/4/2024
Miguel O. VERIFIED CUSTOMER
Rachel was friendly attentive, greeted me immediately! Followed up with me through out my wait at dealership and she gave me a fond farewell!
6/2/2024
Cassandra M. VERIFIED CUSTOMER
Price for maintenance service
6/2/2024
Elizabeth H. VERIFIED CUSTOMER
Navigation and maps could not be updated.
6/1/2024
Richard G. VERIFIED CUSTOMER
I have owned a LOT of vehicles and subsequently have experienced a number of service departments and service advisors. Daniel Gersna is one of the very best I have experienced. He is knowledgeable , personable and customer focused. The entire service department under the leadership of Mayra is special and impressive.
Dr. Richard Giese
6/1/2024
William H. VERIFIED CUSTOMER
Great service will be back
6/1/2024
Patricia P. VERIFIED CUSTOMER
Our lease is up June 22,2024
5/31/2024
Robert R. VERIFIED CUSTOMER
Two personalized notes to let me know he was available for questions. He arranged pickup and delivery and Genesis washed my car. Spoiling me.
5/31/2024
Jae Yong. VERIFIED CUSTOMER
I had my car serviced twice, once was recall done with concierge service. When the driver brought my car back, there was strong body odor smell in the car, and I had to spray sanitizer sprays to neutralize the smell. Second time, I drove to the dealer to get schedules maintenance, when I got in to my car after the service, there was strong body odor smell in the car again. If the service techs do not want to be hygienic, the dealer should put plastic over seats so their body odor does not seep in to the seats. Also, I got a fast track violation citation in the mail (the concierge driver used the fast track lane without a pass). I will no longer get my car serviced at this dealer!
5/31/2024
Roderick B. VERIFIED CUSTOMER
Thanks for taking care of the vehicle we truly enjoy.
5/31/2024
Joseph G. VERIFIED CUSTOMER
Dan was great!
5/31/2024
Lawanda G. VERIFIED CUSTOMER
I was not informed my car was ready, and when I pulled up to pick it up, it was parked outside and dirty. It was washed the day before I picked it up and no one called me the following day to tell me my vehicle is ready. I had to call. Not my car was very dirty.